It was clean and well kept!

The staff was phenomenal. They greeted us with the smile and newest by our own names. The location is great. The view we had (Room 1110) was great.  the concierge was wonderful.

The property is getting old. It looks a little tired. It could use some spiffing up. Your cleaning department did not do a good job cleaning our room. The rugs throughout were very dirty.  The bathroom was not stocked with a sufficient number of towels and washcloths.  Also, when leaving the room, the door would not close properly so as to lock. 

Staff was amazing. Rooms were clean and well appointed. Views were outstanding. When I return to Waikiki this will be hands down the place I stay again.

There was nothing I didn't like. Place was amazing.

Great location, great view, quiet and a little away from the crowds to relax

Hotel rooms were a little tired, furniture damaged and not 5 star standard

Room menu would be better with more choices

Service and staff were excellent. The rooms were outstanding. We had one king ocean view with sitting area, sofa bed, kitchenette and washer and dryer. Ocean view was excellent.

We did not dislike anything.

The stuff, facility is great.

Nothing

Evreting

The room cleaner robbed my phone charger. And then I asked the hotel staff but he said they are not their business. I ended up buying a phone cuz the phone charger doesn’t exist in the States.

It's a modern hotel. Very comfortable king bed.

Premium room was very low level and there was a new high rise being built next door. So some building noises

From arrival, I knew we were going to have a great experience. We were greeted by two young men, both very courteous, who removed our luggage and directed us to the lobby for check in. At check in, another very courteous woman introduced herself and gave us a brief , " lay of the land" and let us know, if we needed anything to let her or staff know. The Ritz Carleton is located at the edge of Fancy Pants row...Louis Vitton, Prada, etc. set the tone., we loved it. The beach is a short walk, past the post office or through the park across the street. If you walk up Kalaimoku St. many more hotels, stores, shops, bars and eateries to enjoy. And if you walk long enough the beach road meets the beach, with a fantastic park along the way to stop and catch the sea breeze and rest, while looking at the ocean waves. Do stop in all the hotel lobby's along the way, nice shops and restaurants tucked inside many of the hotels. Be sure to explore the side streets, many interesting sights, sounds, and smells to enjoy. Our hotel room was the best ! Clean, bed was comfortable, bathroom very nice. The kitchenette type set up was fantastic and the washer and dryer in the room was a great added bonus. We were on a great adventure, so we splurged, and we were glad we did.

The Friday fireworks could have been longer but they are free , so no complaints really. We had no real complaints about our hotel, staff or anything the whole time we were there. It's a great place to start and end your day's adventures.

Everything 🤗

Everything. Location, room, facilities, staff and everything else was perfect.

Nothing.

all staff very accommodating and friendly

carpet in the room was a little worn

A good number of equipment.

Floors and carpets are too old.

services are good. staff are friendly.

swimming pool is 0.9-1.1m deep only. when you swimming, can smell from restaurants and noisy. GYM weightlifting equipment are wrong.looks hotel show very not professional in swimming and Gymnastics.