All staff were excellent , friendly but not intrusive making for a very relaxed time. Although some furniture maybe slightly tired it was absolutely acceptable. It would appear that everywhere was freshly decorated, room was warm. Breakfast was to a good standard with plenty of choice and staff on hand for assistance if needed.

The room booked promised a Microwave which was absent and no cooking pans which was annoying.

Everything was fine. The room was comfortable, had all the necessary stuff. Totally suitable for one or two guests.

Nothing to complain about

The spa, massages and the cleanness of the hotel are on a high level. The rooms are big and spacious

The beds weren't really comfortable and there is no roomservice.

Hotel was in a great location with a 5 minute walk for collection of ski rental gear, getting to the gondola, and was still based one street up from the main strip. Staff are very friendly and welcoming, breakfast was good, rooms were clean and warm to dry ski clothes out after use, and made full use of the pool, sauna, and jacuzzi facilities. Would stay in this hotel again.

Cleaning ladies do their job perfectly, room was spotlessly clean, staff really friendly.

Absolutely no maintenance, lots and lots of broken things in the room and all over the hotel. 2 out of 3 saunas were out of order in the spa, elevator out of order several times during our stay. In the room, doors to the shower was missing, beds very, very hard, probably a mattress missing. -The hotel owner probably gives the staff zero budget for maintenance and the hotel gets run down.

The location and the staff.

The sound between apartments is very loud and with annoying neighbors then you have some unwanted noise. The SPA is very small and the facilities are low.

it contained a jacuzzi tho you need to ask the stuff to make it hot by a daily basis , they changed towels and the water was hot in the room ,a coffee machine in the morning was fine

the rooms were very old the walls were deteriorating , and the food in the morning was bad .

The hotel has a great location and the staff were helpful and smiling.The breakfast was solid, but could be more varied.

The hotel does not meet the requirements for 4 stars. The rooms are old and with old and uncomfortable furniture. The beds and sofa are disastrous. The mattresses are old and smelly, and the sofa is full of stains. The refrigerator did not work, so we kept juices and water on the terrace. In the beginning we didn't have hot water in the toilet, so we had to react. There was hardly any cutlery in the kitchen.We didn't have a TV remote, the lock on the front door of the apartment didn't work well. The toilet had a disgusting stench. The elevator was too noisy and slow. We had a private parking , but it was unpaved. Luckily, we only stayed two nights, so we didn't spend much time in the hotel.I love Bansko, I will definitely come back, but never again in the same hotel.