Lovely hotel great place

Bathroom smelled awful

The location was ideal since we were going to a concert at the Open Air Theatre. We loved the view from our room, very relaxing! The reception area and downstairs bar felt very welcoming and a great place to chill, staff were lovely and happy to make conversation and help with anything you may need.

Room could’ve been bigger but the price was good for what we got. I suppose the lift could’ve been updated so that it runs faster and better, but it got the job done!

Location was good and the view from the room was spot on

Room was a bit unkempt. Spider's in the room and messy carpet

Nice location on the sea side, comfortable beds, friendly staff

Smell of cigarettes in the room, no hot water in the shower

Amazing view !!!! Staff is excellent super friendly and amazing for gluten free x Definitely return again in future. And very thoughtful people x

There is nothing to dislike.

View, very clean

small shower room

Since our last stay it had been refurbished.

Still some areas that are a little run down, mostly outside, but think that is going to get done as some scaffolding was up.

Location to the music venue.

Lovely reception staff very helpful. Breakfast staff lady on the door taking room number pretty rude tbh. Let dien all of the other staff. Rooms very comfortable. One of the cheats I didn’t remember her make was so helpful with our bags as we had loads and couldn’t manage she carried some fur us. Very nice lady. Bar staff not great tbh. Not much smiling to welcome you to the bar. Breakfast was very nice

Breakfast finished too early when you’re having a leisurely lie in on holiday a bit if a rush. We were told when booking breakfast was later by the booking company not the hotel. We went turn one morning and had our breakfast not realising it finished in 15 minute. We payed at reception but were not told it was finishing in 15 minutes. We only had cereal and coffee. Everything was chested away and when we asked if it was possible for some toast the sane lady who took out room number abruptly told my husband no. She was pretty rude which was disappointing as the reception staff were very nice indeed.

View was amazing on the beach side

The lift!!

Room wad beautiful, clean with a gorgeous sea view that I wasn't expecting 😍 Location was perfect for our gig at the open air theatre. I couldn't get a car park space, but there was plenty of parking on the street, reception provided the disc permit.

The only thing was that breakfast could have had more vegetarian options. e g vegetarian sausage

When we complained about the scaffolding outside our sea view room the staff moved us to another room which was better. The view of the sea was amazing. Reception staff on arrival were helpful. Paid parking but well organised. Very good location for where we were visiting,

£164 per night room was bad value for money - no free internet connection. Witnessed staff giving children free internet access. No evening restaurant facilities Horrible poorly made sandwiches in the lounge. Badly stocked “cocktail bar”. Over night staff porter very rude, threw the keys at us on the counter No hair conditioner in the room Breakfast pre cooked and self service, expected more for the price. Staff in kitchen at breakfast screaming and very vocal.

Great hotel for the price very tidy and clean overall excellent

Nothing

Great location in the centre of Scarborough, minutes walk from the open air theatre which was our destination. Room was smaller than expected, but was more than comfortable, bathroom was very clean which is a positive.

Found a cobweb head height between the TV and Cupboard as soon as we arrived. Breakfast has browns were nearly cremated.

Rhe property is clean and secure.

Be sure to read the fine print before booking. Free WiFi is only available in lobby, breakfast is not included and parking is not free.

The hotel was clean comfortable and staff welcoming and friendly. The breakfast was really nice and cooked to order.

No entertainment on just football !

Location

Hotel needs a complete refurbishment and though clean, hot water pressure inadequate hand towels should be provided, ventilation needed in bathroom, towel rail falling off the wall, widows disgusting.

Sea view was lovely. Staff was polite. Close to the beach and not to far from the town

Lack of windows opening.

A functional bathroom would be very much appreciated.... Toilet would not flush and water in the toilet was brown on arrival. Sink was backing up. Didn't dare use the shower. All newly installed apparently. Reported at 17.30. When we arrived back at 11pm approx we spoke to the Night Porter and he was less than helpful, absolutely no idea. Nothing had changed in the room when we got up there. Tried to use the toilet but still not flushing. Spoke to reception as hubby was packing the car, then he used the toilets in the lobby area. Receptionist very apologetic. She offered a complimentary breakfast but we had paid in cash so she couldn't do a refund. I was advised to ring and speak to the manager. Had breakfast but they were running out of food items and no more were available with half an hour of advertised breakfast time left. I had asked for a ground floor room on my booking as a preference but up on 4th floor. I had actually spoke to them when I booked a car park space, all done several months ago.

To turn up and see your name on a reserved parking sign on a car parking space at the hotel was the first great thing. The reception staff were extremely friendly, and to have lemon and cucumber water on tap in the entrance foyer was a nice touch. Beds were comfortable and hotel surprisingly quiet, didnt hear any hustle and bustle considering was busy with customers. Absolutely 100% will stay here again.

Only negative, we decided to buy a breakfast in the morning, the hot food kept running out, bacon, hash browns at different times. It should never get to this stage, should always be topped up. To see customers with full plates getting cold waiting for one product was not on. People were getting irate. It's up to the staff here to keep this flowing.

Great location to open air theatre, Hotel has a car park and small beer garden, rooms high standard-our twin room was two adjoining rooms with fridges and coffee machine included. Very clean, and was ready before check in time.

Everything, position , staff.

Great location next to beach

Very clean

Nothing

Great location, looks a little neglected from the outside but it's perfectly acceptable when you enter. Staff are great, rooms were spotless and recently upgraded. I'd definitely stay again. Short walk to town, peasholme park and outdoor concert venue

Nothing really

Nice and clean. Friendly staff

Nothing it was great

Room,breakfast,value for money

I loved the breakfast, everything was lovely and the staff were brilliant and friendly

Nothing

Clean and friendly

Nothing

Good location for us , beach view , nice clean room and a good bathroom, 👍👍 best value cafe in Scarborough 200 yards behind hotel 👍

We were comfortable and we will return

Excellent hotel, room was fantastic, view was amazing, staff was brilliant

Location location location was absolutely superb so we're the staff and seaview room that I had . Ample tea and coffee. And the bed was most comfortable. Breakfast was brilliant too. Thanks 😊

Stay was too short