Position

Photos were not respecting the actual conditions of few things in the hotel. There was no buffet for breakfast (it was good anyway) and the table pool was missing few balls and had the

the room was not the best. old and not very comfortable. otherwise is a good hotel

The room The bed The building

In booking says one price but at the time of checking they charge ala higher value. The person in the checking is not friendly

Staff and charisma

Take the stairs 🤣🤣🤣

The room had no breakfast

Nothing

The staff , the employees in this hotel were very friendly, in front desk Moises is very helpful person to the guests , the location is very close to downtown etc..

Location

Outdated and most rooms didn’t have windows

Very centrally located, close to everything! the breakfast was yummy.

could get hot or cold depending during the day, but that’s because most buildings including this one don’t have central air.

Bed was comfortable Hot water and water pressure

We were asked to pay more than the amount of the reservation on booking. The man at the reception said that all reservations with booking they had to charge 10% more. As our reservation was non refundable we had no choice to pay what he asked. After arguing we end up paying a couple dollars more and not the 10%, but still it was wrong of him to ask for more money. He wasn’t please with us and proceed to put us on the furthest room from reception, we barely had Wi-Fi reception. He room had mold in the ceiling. The towels were dirty and had lipstick stains on them. We asked for another room but he said all the budget ones were full, which was clearly lie as one could see most were empty. We end up staying one more night in Cuenca but not in this hotel.

Super location, very nice, cleanhotel with helpful, friendly staff. Thanks!

Amazing location, very friendly and helpful staff, very comfortable bed

location was excellent

Everything is ok

Very friendly and lovely staff! ! They helped me a lot. I will come back again! ! The room was very clean and the bed was very comfortable. The price is super high and The location is super good too.

The hallways

The bed was unconfortable.