First of all, regarding hotels, i am not a strange/quirky person neither the person i travel with. When we arrived we found hair on the bathroom, a few moments later we find a pair of freaking shocks under the curtain. And after that, which we said ok... where we shouldnt... At night when we undo the beds to go to sleep, under the blanket there were again brunnete woman's hair, whereas my girlfriend is blonde. so they couldnt deny that. That was the final strike that first time in my life i went down to the reception. Receptionist told me there was nothing he could do untill next morning that housecleaners come and just because i insisted that i am not sleeping in that bed, the best he could do was to give me a pair of new bed sheets. next day they changed the sheets again, but still DID NOT CLEAN the hair from bathroom, NOR took the shocks i pointed are not ours under the curtain from the room. Hotel did absolutely nothing about the issue. As far as i am concerned i would never visit this again even if i was paid for it. no thank you.

Good position, good mountain view, nice clean room.

Bad food quality, the restaurant was always dirty, restaurant ustensiles dirty, small pool, small, noisy, crowded lobby.

Family Room was big, quiet and clean. Easy check-in and check-out

Only one smalll lift for 4 floors, need to wait sometimes 6-7 minutes for a empty lift. Breakfast is not bad (but also nothing special). Eggs, ham, 2-3 salamis, cheese, corn flakes, tomato and olives.

All perfect except WiFi connection was terrible

I'm glad that at least we had hot water in the bathroom and heat in the room.

Be careful with this hotel. From the beginning when we arrived at the accommodation we ran into the problem of the parking space. The hotel has 5-6 parking spaces in the yard, which is very little for its capacity. The receptionists and the manager tell you to park on the street, pretending that it is the whole parking lot of the hotel. After an argument, the hotel manager tried to bribe us with the addition of dinner throughout our stay (although we had already paid for this service). The hotel has an extremely small elevator (maximum 2 people, without being ventilated). The hotel has 4 stars but if you want slippers you have to pay 2 Bulgarian levs. The pool is extremely small. The food is edible but it is mostly the same every day. The transport to the ski slope has a maximum capacity of 6 people at an interval of 30 minutes. If you no longer have room and do not want to wait until the next transport, the driver suggests that you get in the trunk. Overall, a poor accommodation that can ruin your mood very easily. Luckily, I came tired from the ski slope and fell asleep quickly.

good location, breakfast selection was fair and staff is helpful

sauna facilities are small, swimming pool small, room will do with renovation and pillow very uncomfortable

The rooms were very clean and nice!

There were only twin bads in every room but you can put them together

The food it was really tasty and great. Everything it was very nice and clean

The bed need another mattress, it's old and not too comfy