The location was nice for my perpose

The wifi was not connected and electricity ran out at some stage

It has everything we needed.

The towels are old and the place doesn't smell fresh. The owners should be more professional in their communication.

Room was clean and the Helper was very friendly and have sense of humour

Firstly my booking was moved for the second time to Mapungubwe Hotel the day after my booking and when asked why every time I booked this happens the first host/helper told me that 84 on Marshall is fully booked then I was later told that since covid 19 the 84 has not been functional and because they getting more bookings from 84 on Marshall they can't remove it. So all bookings at 84 are moved to Mapungubwe and when they move your booking, the apartment they move you to does not meet the facilities as per apartment you booked (false advertising). The apartment had no electricity when i checked in, the helper left the linen laundry in the washing machine for who to take care of I don't know, the basin was not releasing the water(was fixed at 22:10 during my stay), there were no pots to cook( had to call host to get the pots and remote) and the host was not sure if the stove was working or not until I checked, not enough kitchenware, no remote for the TV(new remote delivered around 8pm by manager cause he was coming from work). The couch was broken and to top it all the was 3 loadshedding during my stay with no backup and that led me to not finish my laundry in time and I just saw an email stating I have been refunded (without my request) with the reason 'NO SHOW' I realised that the apartments they managed had insufficient kitchenware cause the following day the helper came to ask the pots and iron for other guests and they don't have a handy man(basin and couch was reported by helper a couple of days before but was only fixed when I was there) . I realised that they quick to accept bookings and payments but can't deliver what they say they provide on the booking platform.

owner never answered after booking was paid DIDNT HOUNER THE BOOKING

privacy.

When we got there they were busy cleaning the room. another thing we found towels wet in the bathroom.

The room was clean and smells good.

To wait over 30 minutes because they were still cleaning the room.

it’s comfortable and clean. Everything we needed was within reach

There was load shedding and the water was extremely cold even after the geyser was on

The property is comfortable.

Prepaid electricity finished and I assumed it was loadshedding, only to realise later that it was finished.