Full of character Good location Clean Friendly staff Grace was particularly welcoming and helpful

No breakfast possibility Warm water coming out of both hot and cold tap

Beautiful location with great period deco

Nothing

Very nice

The property was lovely but the lift was only to first floor and we had to go up a lot of stairs to get to our rooms as all of our party were part disabled this was very difficult for us all

A beautiful period building in an excellent location close to the train station, Spa and sea front. Our spacious room had a great view over a green park from 2 french doors with balconies. The bedding was clean. Selection of tea, coffee and biscuits on the first day.

The room was in need of an upgrade, one side of the bed had a 1 foot long dip in the mattress. The bathroom was shabby with corroded metal on the bath/shower. Strange smell on arrival. The whole building needs some investment.

The hotel is very good and in a good location

No breakfast available again We went last year and it wasn’t available then It was disappointing that it wasn’t sorted

Great location

No atmosphere, basically your room nothing else going on not even breakfast

Very clean and well kept

Window’s didn’t open in the room

We liked the room it was clean, spacious, and well equipped. It was far better than expected for the price paid The staff were helpful and curtious. The hotel was quirky with lots to look at in the reception and bar area. (Although in one part the wallpaper was peeling(on a stair corner), it was not ugly to look at.) There was lots of information in the reception area and an interesting book in our room. We definitely make this hotel our go-to hotel from now on.

The radiator needed bleeding, as it was only hot halfway up, that was all

The Victorian vibe of this hotel makes it stand out a mile from the other hotels. Staff were friendly and accommodating, I loved our stay and would definitely book again

Me and my partner stay here often for the price and the look of the place we love it

Excellent location and a lovely building with lots of Character.

Only negative was the shower, poor water pressure but bearable

The luxury

The staff the hotel the location overall every

No option for food no lift

Very welcoming staff and impressive communal areas. Bed was comfortable and room had a large bathroom. Had everything you needed. Extremely close to the train station and town centre.

Room didn't have a view although only staying one night this wasn't too much of an issue.

Location was excellent and my room was enormous !

It was very hot in the room.

Great value. Lovely location. Beautiful furnishings

Cold water tap ran hot in the afternoons!

A great location lovely building lovely big clean rooms, car parking big plus

Broken lift was a little annoying when checking out as I was up and down the stairs a lot but it wouldn’t put me off returning

Lovely room and bathroom. The whole hotel was well kept and beautifully furnished.

No breakfast option at all - though plenty of places nearby

Excellent spacious room with sea views and windows that open which helped moderate the heat. Location was perfect and although no parking available on the first day, a car park just around the corner made things easy.

We didn't expect a full breakfast or lots of extras, so everything we needed was provided.

All of the hotel

Nothing

It is in a great central location but there is a downside to being so close to pubs.

Noisey late at night due to the closeness of pubs.

We stayed feb 2nd 24 for 1 night. The hotel is in a great location, staff were very friendly. The hotel was very clean. Was fab that we could park at the hotel for an extra £10.

Television signal was not good. The night Porter wasn't as friendly as the daytime staff.

Wonderful stay

Nothing

Lovely, helpful reception staff. Great location, very central and near railway station. A large comfortable room in a really impressive 1840s building. Spotlessly clean.

Nothing. All good.

Nice clean. Reception very helpful and pleasant.

Prices in bar very expensive.

Very comfortable beds and spotlessly clean.

Food advertised in booking but none available for evening or breakfast

See above and bed small and too hard

Lovely entrance when you walk in staff was lovely and helpful

The room was nice just needed a good clean cobwebs everywhere and a funny smell in bathroom

Very comfortable and a fine, interesting old building!

Slightly disappointed in the lack of breakfast on site.

Warm, clean, spacious, friendly, helpful staff

Nothing

Everything about the hotel was fantastic. The bar area is also quite interesting with how the owner has chosen to decorate it. We were upgraded to a superior double room over standard, which was extremely spacious. Special mention must go to the young lady on reception when we checked in. She was extremely pleasant, friendly and nothing was too much trouble for her. Thanks again for making the stay so enjoyable

Nothing. Everything was superb.