The staff went above and beyond and they made the stay that much more beautiful for us.

The complete experience was amazing!

Actually.... I didn't like the air-freshener odor. It was lovely but quite strong.

Absolutely nothing.

Poor customer service and poor policy for cancellation.

The hotel is beautiful, the room's furniture was great, the jacuzzi perfect, the room size amaizing, their pizzas were pretty good and their people are very friendly

The only issue is they claim they have parking sports in front of the hotel reserved for guests (I called in and asked before I booked my stay) and they only have like 4 spots, so there is no free parking as they claim., if they were honest about parking spots I wouldn't reserve with them

Todo en general

Exceptional service, the staff are so kind and the hotel/room is great.

It was pretty and the breakfast good but our experience was ruined

The bath tub broke down so all of our room was wet and hummid and we had the recepctionist for like an hour trying to fix it, and to fix it we only had two dishes and the manager never faced us

This was an amazing place to stay. It was a tad bit pricey compared to other rooms around Guanajuato but was worth every penny especially when looking for a room with a Spa Bath. The room with the Spa Bath is called Lavanda which the room contained a King Size bed that was very comfortable with comfortable pillows. It had a nice narrow balcony that stretched more than 10ft long just wish there was some type of lawn chair to lay and sunbathe. The restroom had the Spa Bath, Walk-in shower and a private section for the toilet. Staff was amazing and accommodating Speaking Spanish will be a plus don't know if staff spoke English to be honest. AC unit also a sliding door with a screen door cover which is nice to keep open at night especially when it rains. A very quiet area of the city which was awesome to the point that you could literally notice when the city sleep it really does meaning no cars would be heard passing by nor people voices until 5-6am when everyone is getting ready for work which I really appreciate. There a beautiful park in front of the hotel. The food is delicious and affordable breakfast was included for free with our reservation which was an awesome perk. I will definitely book here next time when visiting Guanajuato I felt very welcomed and cattered to. Thank You Casa Florencia

There was nothing not to like. I had an excellent experience

The hotel is in front of a very nice park, also near a dam, it’s a beautiful hotel, rooms are cozy and comfortable, breakfast is delicious and staff is friendly and helpful, service in general is great.

Everything was excellent

Room, service and food was amazing!

Nothing

Nothing

Lovely Hotel! Breakfast delicios! Staff super nice!