It was a phenomenal hotel, everything about it was perfect and the staff was excellent.

I do not have one thing I did not like.

Rooms were very clean and comfortable.

Nothing.

The location was great for the evening event.

I didn't like how many off the street people were in and out of the hotel lobby.

Close to Van Andel was the main reason in staying. I needed a phone Saturday night & the lady at the desk couldn’t have been nicer & more helpful. She was excellent. Called earlier in the week & again the lady answering was very courteous. And that’s important to me.

The rates weren’t customer friendly but it was the weekend of Alan Jackson & it was a Saturday. Thought the coffee maker in the room was a pain to figure out how to work. Twenty bucks for breakfast & three bucks for coffee was a bit much.

The location was amazing for our show at 20 Monroe live

They didn't have parking at the hotel it was across the road.

Hotel is always well maintained, clean and trendy.

N/A

The staff was very knowledgeable and just the whole experience was amazing. The bed was so comfortable and I actually got a good nights rest.

That you had to park your car a block and half away but it wasn’t the end of the world.

I was in town for a concert and the hotel location was very convenient to the venue. It was a 2 minute walk. I didn't mind paying a little more for the room because I figured it would balance itself out by the time I paid for event parking. Which is usually anywhere from $40 to $80 depending on the town. On my way to the hotel I see parking lots for $20. I travel a lot and every hotel I have stayed at has parking included. We arrived at the hotel around 6pm, checked in, and I asked the concierge what parking lot or garage we are to use. She informs me that parking is not included. I thought to myself if I would have known that, I would have stayed somewhere else for at least half the cost. The staff were pleasant, helpful, and accommodating. The hotel was very nice and clean. My friend and I continued our evening, went to the concert, and hit The Bob afterwards. The next morning I went downstairs for coffee and maybe something to eat. As I entered the continental breakfast area, a staff member told me that breakfast is $20. For that price and what was on the buffet tables, I didn't feel as though it was worth it. So I decided just to get a coffee, which was $3. We checked out around 11am. We leave the parking lot and our total for 17 hours was $55. The hotel was very nice, but being charged for every single thing that is usually free at other hotels, wasn't worth it to me.

Having to pay for parking, the continental breakfast, and even the coffee.