The location was very close to Hoan Kiem Lake and convenient, the breakfast was good with quality food both local Vietnamese and western, the staff and service was excellent and even the spa was very good, I will stay in this hotel again the next time I visit Hanoi, highly recommended.

The bathtub can be removed.

Very city center location. Easy to access most of tourist spots. Staffs are all kind and very good in communication.

Vị trí trung tâm, oto tới cửa, kế bên hồ hoàn kiếm, nhà thờ, phố đi bộ, siêu thị, ngân hàng đầy đủ, phục vụ chu đáo, thân thiện, phòng sạch sẽ, yên tĩnh, an ninh, có hồ bơi view đẹp, không gian thơm mát, có nước và bánh khi check-in… Buffet sáng rất nhiều món ăn, nhiều loại trái cây và nước ép

The hotel is 10 out 10! From the location, the services, the cleanliness of the rooms, the swimming pool, the wide range of buffet breakfast etc., everything is outstanding!

Nothing

Abbiamo soggiornato in questo hotel in due momenti diversi ed entrambe le volte ci siamo trovati molto bene. Staff gentilissimo e attento ad accogliere le richieste e a rendere la permanenza il più accogliente possibile. Pulizia ovunque. Colazione varia e di qualità

Tutto perfetto

The property was centrally located. Very easy to navigate our way around. The staff were attentive and polite.

Nothing

Tout est parfait : le staff, les chambres, le petit déjeuner, les facilities.

Tout est bien

This hotel is a perfectly located place to stay in Hanoi . The staff are excellent and the facilities are 5 star

Nil

Perfect location in bustling. Hanoi Old Quarter - near the lake and fabulous restaurants.

Location, EXCELLENT STAFF especially Mr David and JoEllen, very good breakfast, comfy and spacious rooms

Nothing

Great location by Hoan Kiem lake, staff is professional, warm and super helpful. breakfast is delicious with Viet and Western options.

Everything

No kid pool or play area

Très bel hôtel bien placé, proche du lac dans le vieux quartier d Hanoi ! La réceptionniste AUTUNE est juste incroyable, elle fait son maximum pour que tout se passe bien . Nous sommes partis plus tôt en excursion, elle nous a préparé des petits déjeuners a emporté, alors que nous avions quitté l hôtel pour une excursion à SAPA, elle nous a trouvé un transfert pour changer de ville, proposé de prendre une douche, elle a toujours fait en sorte que tout se passe bien…Le personnel a envie de bien faire pour faire en sorte que vous passiez un séjour inoubliable ! Je ai jamais vu un service client aussi exceptionnel !!! Merci pour tout du fond du cœur!

Rien

Everything about the hotel was amazing, starting with the service, they were super attentive from the moment we stepped in. The manager of the hotel, Mr. Brian, took the time to check on us, ensured we were taken care of on our departure day (our flight was late in the day, and were able to take a shower before our flight, plus invited us drinks at the rooftop bar, and we even got a nice goodbye gift). The rooftop bar and pool were the perfect break in between sightseeings, and the spa service was a plus to end our days. Everything in the hotel looked like new, the room had a good size, and the bed was simply perfect. The breakfast buffet was also super delicious.

Modern hotel, had 2 elevators, decent gym, best breakfast buffet.

We had an unfortunate situation where we believe our bed had fleas because me and my husband both work up after our first night with bite marks all over our legs. I thought at first we got mosquito bites or something but after doing more research we believe it was fleas. We also actually found a flea in one of our belongings after we checked out of the hotel. Management was very apologetic about it.

Great location, Room was nice and good size. Breakfast was excellent, Staff was friendly, helpful and very service minded.

No complaints at all.

The location, staff and breakfast were excellent.

The rooms were a little noisy from other guests in the corridors. The restaurant menu was limited for dinner and food and wine were a little expensive. The worst part was when checking out. There was another guest staying with the same surname on the same floor and we were charged for their spending and they were charged for ours. The GM did not believe us and we insisted on the signed receipts which he was initially unable to provide. This was very upsetting as we were ready to go to the airport and didn’t have time to go through it with him in detail. In the end he realized the mistake and refunded the overcharge. He was full of apologies.

Great location and view, comfortable room, and very nice and helpful staff

Location, staff, breakfast was excellent

Nothing to complain

I was greeted with unparalleled warmth and hospitality. The impeccable service, luxurious accommodations, and attention to detail surpassed all expectations, making my stay truly unforgettable. Your commitment to excellence is evident in every aspect of the guest experience.

Staff were amazing from arrival to departure. Seriously about 6 of them formed a farewell committee and seen us off in a taxi, wonderful hospitality.

The staff greeted me warmly when I arrived. The room was very comfortable and well appointed. The breakfast was delicious and had many excellent choices. I only wish I could have stayed longer in Hanoi.

とてもアットホームで良いホテルです。スタッフの方は皆んな英語が上手で、親切でした。 チェックアウト後にシャワールームを貸してもらえるサービスは良かったです！

住宿周邊環境生活機能很好，早餐也相當豐盛美味。

因為我們全家是自駕旅遊，剛好遇到越南黃金週，周邊停車服務自己要當心(重點先問多少錢)，避免被泊車服務收取超額的停車費用。

Lovely, clean hotel in a great location. Staff were also lovely and helpful.

Very central, very clean, great breakfast, fantastic service/staff

NA

Fantastic location, delightful staff, lovely rooftop deck with a small but adequate pool, great little gym

Peak periods at breakfast were not well managed

Very clean, good ambience, great location near hoan kiem lake and cathedral, polite staff and helpful that make tourists like us more convenience

Loved the decor and comfort! Fantastic location!

Nothing it was great!

Near center and convenience

Breakfast was excellent, staff very attentive and helpful, comfortable rooms and great location. Great views from the rooftop bar and pool