Host is friendly and she picked up us check in even late. The room is clean and located in the huge Mega mall. Very good.👍

N/A

We got a confirmation for arrival Saturday 19th at 14h, made 1hr earlier through communication between parties, ok. The agreed departure was Sunday 20th at 23.59. An unusual departure check-out time but that was the reason we took the property in the first place because my wife was performing at 500m distance at the occasion of Vietnam's Women's day (together with another 50 ladies) with me the principal photographer. Comes in the following communications from the landlord Saturday 14:46 : "Hello, please check out. And leave money for me to my staff". => I tell the landlord that I am working as photographer and I have a toddler of 4y to look after too. "She is waiting you to collect rental fee" => I am forwarding the screenshot of our confirmed booking "No. It is mistake. Check in time is from 2:00PM 19th Oct and check out is before 12:00 noon 20th Oct. Let me contact to booking staff to change. If not, other guest check in and I am not sure your lagguge". => with such type of communication I do stop working (and my spouse gets the complaints that many participants don't have their individual photo taken). I walk to the property with our toddler and find there INSIDE the property two laughing people, the cleaners. Luckily the times of cash are over but I do have gear there valued at +5000 usd (that's why I walked back). The cleaners want money but I tell them (and the landlord) that I wish the guidance of booking.com. In about 30minutes I gathered all luggages of 3 people (4 bags) and I walked back to the event but it just ended. I kindly suggest we get the stay for free, damage balanced. Booking.com needs to look into this because we have a booked confirmation screenshot while the landlord shows another screenshot. Besides, I have never paid to some cleaner, it's always going over CC.

Apt is really cozy, I feel like my home. I will come back again. Thanks host for your helpful