The breakfast was great with a wide variety to choose from. Dinner was excellent on Saturday 10th June at L'Azure restaurant, however we had to wait long for our food. We were told that our group was large, 6 adults and 2 children, hence the reason for such a delay. I believe we should not have had to wait for 1 hour for the main course, after the appetizer was brought to our table.

We had booked a 4 day/3 night stay and on the 2nd day in the morning, the ac was not working properly. We had appointments to attend to early that morning so we weren't back in the room until the evening time. We contacted engineering who came promptly but could not resolve the issue. We contacted front desk/reception to inform them of the same (that the problem with the ac could not be solved) and they offered us 2 fans!!! The room was hot and uncomfortable, fans would spread the hot air around and not resolve the problem. My husband spoke with them about this and they said they will investigate, and try to switch us to another room, once they have been authorised to change rooms. They said they would have called back that same night, but they did not. (I will not state her name here to cause embarrassment) It was a very uncomfortable night for us and our 2 children. However, the following morning, guest services manager Tamisha, sorted everything out for us and gave us a room upgrade for the inconvenience. She apologised and did her best to ensure we enjoyed our last 2 days. I would recommend training of the staff to deal with matters that can affect guests after what is deemed 'normal working hours '. It was quite inconsiderate for us to have to wait for 8am the following day for a matter such as this to be resolved.

Breakfast. was very good .

Room Service Delivery too lengthy .

The Crane is an exceptional place to stay, if you have an opportunity, stay at least once!! The views are spectacular, the coastline amazing, restaurants great, entertainment every night, yet has a serene vibe to it.

The breakfast was standard. The amenities were good.

the location and room size

it is run down and need an uplift or serious maintenance

Plenty of pools and beach access. Giant room

AC didn’t work in my room. The restaurants would close or change hours at random.

The location and the beach were great and the room was large and well furnished. The staff were friendly and helpful.

The room amenities were old and in some cases broken which affected the enjoyment of our stay.

We didn’t get to see much of the hotel as we ended up here due to a cancelled flight, but what we saw was lovely, food, bar, live music

Our bed was very high and the room is a bit dated

Scenic, well maintained

Breakfast was OK.

Facilities are dated. Rooms need modernising. Beach was disappointing, lift has not worked for weeks.

Nothing

The staff is very unprofessional, unfriendly, unwilling to help in any way. The windows of the rooms let in all the outside noise. outside noise. We were given a room that was 5 meters away from the bar and restaurant area of the hotel. We could hear the music completely. Also you can hear all the noise from outside. The facilities are poorly maintained. The bathroom light did not work. We couldn't sleep all night. All this in a room that cost us more than 650 US dollars a night.

The hotel is convenient for the Airport and has a number of different style restaurants

We booked late due to a cancelled flight and chose the Crane because of its reputation and position to the airport, even though a room was £500 per night. On arrival we were greeted by concierge (tick) but then afterwards met with disinterested desk staff. We were shown to our first room which was not made up, dreary and the furnishings were worn and in some cases the fabric was ripped. We returned to the desk and requested a change in room ( no apology ). Allocated and taken to our second room to find the room had already been taken, thankfully the holiday makers were not in their room when we entered. Back to the the desk (no apology) We complained and waited for the desk manager. Whilst waiting we did notice the upkeep of the reception area ( hotel in general ) is extremely poor. The soft furnishing in reception are in very poor condition, dirty, dusty and ripped. Mismatched and poor quality. Desk manager approached and offered a $100 resort spend (no apology) which we accepted but still required a decent room given that we expected to vacate at 3 am for an early morning flight ( time now 7.30pm) Duty Manager arrives (does apologise) and promises to resolve. 20 minutes later shown to an upgraded room which was part for their Diamond Collection. Large, two bathrooms, kitchen, living room. All in all a very peculiar space, nothing on the walls, mis matched furniture, 5 different types of wood, kitchen over painted ( from the regular dark brown) in brilliant white. Removable covers on sofa's appeared to have been washed but had shrunk so did not fit properly. Anyway off to get some food.............chased staff to order after being ignored for 20 minutes. Chased staff for order after nothing for a further 20 minutes, reminded staff of order. Told food would be 10-15 minutes...........45 minutes later....... you get the picture Too large, underinvested, no leadership, poor quality....did get our $100 resort spend deducted when leaving (of course)

spacy and modern room

There were many sea weeds. but it is a part of our nature. it was enough fun in beach activities.

the quietness

the beach that was not cleaned

nothing

terrible service

Staff, Restaurants and grounds were phenomenal.

The seaweed made the beach unusable, which was not the fault of The Crane.

The staff was very accommodating and knowledgeable.

Pool needed cleaning. Had to ask for basic things such as blow dryer, wash clothes, and blow dryer. General store wasn’t properly equipped. Elevator to beach wasn’t working and it’s a long way down!!! Charged us for breakfast even though we were being told by restaurant staff our breakfast was included with the room two separate times. There were no lights on the entrance of our building. As a result, didn’t feel safe due to being located at the very back of the resort. Lastly, the resort needs to print more recent pictures as the resort needs a face lift. The amenities currently shown look nothing like the actual site which lead to me being underwhelmed once I arrived.

I thoroughly enjoyed my continental breakfast which included a variety of fruit, toast an assortment of delicacies, apple juice and tea.

My stay was only for one night so i had no complaints really.