good

nothing

the staff were lovely, gorgeous location and just up road from the poulton park where we went. definitely recommend this place for family’s

Staff were friendly, cheerful and helpful throughout. Food was very good (both dinner and breakfast)

The breakfast was very good cooked well really enjoyable

It all was pleasant

Staff were amazing. Food really good quality and the room was spot on.

The staff are the pub we’re lovely

The rooms and the value for money, the room wasn’t as nice as we expected for the price we didn’t have a bath and had two single beds pushed together, the lighting was poor and very cold in the room.

Large room, at back of hotel away from road and hence quiet, partial view of New Forest from window. Room warm. Staff helpful , carrying cases etc. car parking good

Water in shower went from hot to cold and vice versa at times. Some confusion about rules re dogs- where you could sit at breakfast, how much supplement would be added to bill for having a dog, confusion over whether dog had been paid for in price. Lot of steps (up and down a la Fawlty Towers) to get to room.

Bedroom.Good size Good food. Good location. Staff very friendly. Will be staying again soon.

Small TV in bedroom. Needs some TLC.

Excellent location.

The carpet in our room was worn and the floor very squeaky but it was very good value for money.

staff very friendly and helpful, especially Bunny and Muriel. rooms serviced well. shower powerful and beds comfortable. daughter loved sofa bed and also separate bath for end of day soak. central location in new forest and easy to get around, short walk to shops and high street

if in room near road you get a little noise from traffic due to single glazing but we still slept well

Friendly staff were excellent. Parking close to hotel Great location

Plug didn't fit in Bath No plug sockets by bedside tables Disappointing meal on 2nd night Room right above barking dog which went on for about an hour.

good location, very well priced. nice large restaurant and fantastic kids menu.

the room could have been a bit smarter and the mattress was very hard.

location was ideal, good parking

seem to be short handed in the kitchen meals were a little slow however worth the wait as the food was good. staff very friendly and helpful particularly the welcome staff member on Saturday afternoon and the staff on this morning

The room was disgusting. Damp everywhere carpets dirty bathroom damp ceiling peeling sofa was stains all over it. Food was awful. Thinking of trying to get a refund. Definitely won’t be staying again

Everything needs changing

the location and staff were lovely. breakfast was nice and good options to choose from

the bed wasn’t the comfiest, slightly small as well. the bar closed earlier at 9:30pm when was supposed to close at 10pm

great room. easy access. great host.

not inexpensive, but great value for money.

The staff, facilities and food were excellent.

The bed could have been more comfortable for us. I guess everyone is different with beds etc.

lovely place staff and food was amazing!!!!

Staff very welcoming, clean and a nice cosy feeling.

bed hard

Friendly and helpful staff. Free car park . Large king bed.

Somewhat shabby. Mould on window sills and draughty windows.Bathroom mirror too high.

It was warm and clean. Food good.

Need to learn how to scramble eggs.