Really lovely comfy bed. Hapoy friendly staff.

Shower pressure poor Would like plug socket each side of bed in ideal world

I will start by saying that we were not there under the best of circumstance. My wife had a couple of urgent hospital appointments at short notice, one in Portsmouth on the Friday morning, the next in Southampton on the Sunday afternoon, so rather than keep commuting back to the Isle of WIght we decided to spend a couple of nights in New Forest which we booked during half term week on the Thursday night - so very limited everywhere. Our needs, therefore were different to most peoples. Our initial room was the last of the doubles, it was comfortable, perhaps a little dark and overlooked the roof of the kitchen so not the best outlook and there was an obvious droning sound. For most people that wouldn't be a real issue (you don't go to the New Forest to sit in your hotel room) but my wife had had a fairly traumatic day and was shattered and needed rest so it was an issue for her. I went to reception and spoke to a lovely lady who came immediately to investigate the issue and said the sound was from the kitchen fan and the kitchen closed at 8:30. When she saw how distressed my wife was, she went to check if there were other rooms available (I told her I was happy to upgrade if necessary) and found a much nicer room with a 4 poster bed overlooking the central court area. When I went to settle the difference in price on checkout day, she told me 'It's OK' ... we cannot thank her and the hotel enough for their kindness and understanding. Our circumstances aside, the hotel is lovely. It is clean, welcoming and all the staff were were friendly and helpful. The food was good and service was excellent. It has an indoor pool, is family friendly and dog friendly (we will go back with ours at some stage) and has a welcoming atmosphere. It is only 5 minutes walk from the town centre, has good parking and an EV charger (a rarity in the New Forest apparently).

I can't say there is anything in particular. Like most hospitality venues emerging from the pandemic into the energy crisis, times are hard, and there will be a long list of 'to do' jobs like a lick of paint or freshening up in places, and a colourful picture on the wall in our first room would have brightened it up considerably. But everywhere was sound, clean and comfortable, and that is the most important part.

staff were so friendly, great location, very quiet.

swimming pool could have been warmer and menu could have been a little more extensive

Location

N/A

Room was clean and comfortable Pool was lovely Breakfast was very good lots of selection Staff were very helpful and sorted out any small problems.

Had a radiator that didnt work in bathroom Shower was very feeble Wardrobe doors would not shut properly.

the pool was great sbd the family room perfect for us

but tired in places, could do with a glow up

Location and hotel are both nice. The breakfast was a very small portion for it's price, but the continental buffet was a good substitute. Hotel staff are very friendly.

On arrival our room didn't have any hot water and we were told we could use a neighbouring room's shower. When I went into the neighbouring room someone's belongings were in there. This was rectified, but having to go up and down the corridor with a towel and toiletries when I'd paid quite a lot of money for an en suite room is not acceptable to me. We also had to be out if the room the following day to allow plumbers to fix the issue. We were given a complimentary drink at the bar for the inconvenience.

Close location to high street, easy to find, free parking

Hotel and room was absolutely boiling. Pipes in room making noises all night so kept us up. Bath wasn’t very clean, no lights above mirror in bedroom or bathroom? Not good for trying to do your makeup

Great location for exploring the local area. Nice hotel and room was a good size.

Shame the pool wasn't warmer and the sauna was out of order.

location

the poor condition of the bathroom and problems with no hot water

beautiful building with very attentive staff.

£15 per dog per night is way too much, it should be per stay. was looking at a 3 night break in March but it would be an extra £90 just for my two dogs!

The area is stunning, and the staff were brilliant

The paint was flaking of the bathroom walls, and the hot water was not working at the bathroom sink

Pool

Dinner quality for the price

charming location and attractive looking hotel

heating a bit low in the room. day light colour bulbs would be better in warm white