The location and the room was great. Some really great staff

Had an unpleasant experience with the Duty manager upon checkin and that left a bad taste. The food was average

Staff were very friendly but comparatively did not match the pricing compared to other holiday destinations

Very much tourist pricing

Being at the Adults only end. We requested a bed to be made up and the room was a great size for us both to have ample space to relax in. Breakfast was fantastic and would always suggest having this as part of the package as there was an option for everyone.

The deck at the adults only pool is being refurbished which meant a little bit of noise but for the most part it was kept to a minimum.

This is a beautiful resort; with comfortable and spacious rooms. The staff are friendly and professional. There are activities happening at the central pool area every hour or two, lamp lighting every night at 6pm, singers at the restaurants each night, and more. So plenty of entertainment if you want it. There are also plenty of quieter areas to relax, lounge in your room, on the grass, or by the pools, and a feeling of space. The garden path is lovely, the views to the ocean spectacular. Our room had a private dunking pool, and looked out over the ocean. It was very nice. The staff were lovely, friendly, welcoming, and calm. Restaurants were very good (noting all are expensive, but we just decided to accept that, and to enjoy the meals and 5 star resort). We visited the other resorts on Denarau island one day via the hop on-hop off Bula Bus, and we were definitely glad we had picked the Hilton as a family with older teens who like more quiet/space. The resort is close to the Marina ($10 taxi; 20 minute walk) which also has nice restaurants, a beautiful view, and access to boat trips if you want them. We stayed for five days, which was long enough to feel relaxed and that we'd had a good 'do not very much resort holiday', but also long enough to feel we were ready to go home.

We did have some challenges with our accommodation on check-in - first we were told that although my booking said 'includes breakfast' this was only for me, and not my two teens and I'd have to pay for their breakfasts. This was upsetting as it would have been very expensive and it was not what I had booked. Our room was also not ready for three people. However, the room was fixed immediately when I told them; and I saw the manager on the first morning and he confirmed that the 'includes breakfast' was for everyone. We were very grateful at how quickly and no fuss the issue was fixed. It meant the difference between a good holiday and a bad one for us. NB. There was a 3% charge for using Mastercard on paying the room bill, when Booking.com said no charges. There is also a 'cashless system' where you have to put an amount on hold, and all things are billed back to your room - but this actually worked well. (Note beware of the booth at the Marina that sells 'discount tickets' for boat trips on the proviso that you agree to going to a talk at the neighbouring Wyndham Hotel. We were told the Wyndham was new and the promotion involved a tour and a 20 minute video to show us around and in exchange we would get a great deal on a day trip to the islands. We instead found ourselves in an overwhelming hard sell sales situation (including group singing; a very loud sales room where we watch the sales video; and individual sales people assigned to each party trying to make people buy into a time-share deal which people apparently can't get out of). It was overwhelming. The discount ticket prices can be found cheaper online, or at other sales points. I must stress, this had nothing to do with the Hilton. In fact, when we found ourselves in this situation, it reinforced just how wonderful the Hilton is! We were so glad to leave the Wyndham and go back to our lovely peaceful resort!)

pools internally room

external of room pool area , food & lack of service

Lovely friendly and helpful staff . Room servicing was very efficiently and staff were lovely. Great having a BBQ so we could self cater . Our shared pool was very clean .

Nothing

Petit déjeuner magnifique Copieux

Dommage beaucoup de pluie 🌧️

Had a special dinner at the Navo Restaurant and the meal was very average. The main I ordered was $85 Fijian dollars for very dry steak which was just so disappointing. Would not return!

Fact that advised we cancelled our reservation 72 hours before due to arrive (we had not), barely a sorry. Room serviced 4pm in the day is too late. Very expensive for what you actually get. This hotel has poor systems, your order of tea doesn't arrive at breakfast, the cart doesn't arrive when you are leaving to take your luggage and they phone to ask why still in the room. Seem mostly interested in charging you and not much else. Staff asking for references and feedback constantly is a real drag when you are just trying to relax. They seem scared of their own management.