Good location

Rooms were freezing, skirting boards thick dust, cobwebs, black mould in bathroom. Had to have heaters in the room as so cold.

Location is brilliant and hotel has adequate parking. Lovely hotel and usually enjoy our stay

The cold room, heat register wasn't working properly, cold breakfast (although hot food), no remote control for TV in room when we arrived. Stains on curtains and carpet. Given small room heater to compensate for cold bedroom.

Excellent value for money

Nothing

We booked the hotel for 3 nights over the bank holiday, unfortunately my mother got taken into the hospital on the Friday so we couldn't travel. It was a very stressful day. We travelled on the Saturday and arrived at the hotel to be told although we had paid upfront for the entire trip there was no room for us. I was then spoken to like a child and 'told off' how if we can not check in at the hotel on the day we booked we must phone up and tell them otherwise they will give the room away. The way the lady spoke to me infront of my 9 year old son was disgusting. She spent the next 20 minutes letting me stand there while she walked around from room to room huffing telling me they were fully booked so nothing they could do. After more computer checking she said "actually a colleague has luckily put you into the system and booked you a room" then tried to tell me I'd only booked for 1 night. Luckily I had all the details on my phone. She begrudingly 'found' us a room and practically threw the room card at my son and I. When we arrived at the room it was all made up for the 3 of us, so they had no infact been fully booked, or given our room away and she was rudely just trying to make a point. More to the point I had already paid for that room. I work in travel and have NEVER experienced rudeness of staff like it and will not be returning. On booking out the same lady was all smiles and lovely until I told her the room number where her demeanor changed and she again threw me the car park receipt didn't have the courtesy to say anything to me. Just to be clear, during our stay we had had no contact with his lady or done anything other than arrive a day late due to illness. This ady should not be working for such a hotel as her behavoiur was embarrasing to the Hilton group.

The rude staff

Reception staff were good.

The room was old and tired, the bathroom was dreadful, the sheets on the bed looked used, the bed creaked each time you moved making sleep impossible. Not up to the standard expected of a Novotel.

Beautiful hotel, rooms so comfortable

Everything excellent

The size of the room for 2

The shower was not easy to work

Clean & tidy

Very clean and comfortable room .

Noise at night from people practising music . This was the same in the morning.

The receptionist's attitude is not appropriate for a good customer service environment

Perfect location, close to train station, breakfast was very good and rooms clean.

Staff was a bit unenthusiastic

Convenient location; good breakfast selection; comfortable room; helpful staff on reception.

Car park was very tight and expensive; wine with evening meal was expensive/ no drinks menu provided.

Really well equipped and comfortable room

Nothing

Everything was perfect

Price per night

location

room was stuffy and hot. unable to open ark due to marathon - could have been notified about this prior to our arrival

Easy access

Car park underneath iwould be problematic if it gets busy. Also £15 extra for parking seems excessive. Breakfast was also expensive.

Comfortable and quiet room.

The housekeeping staff were a little noisy quite early in the morning.