L’emplacement

Rideaux déchirés Douche en panne froid du au vent dans fenêtre toute la nuit car non hermétique Chauffage coupé

Location

Nothing

Great

All good

Lokalizacja , czystość:,miły personel smaczne jedzenie i relaks w strefie spa.

spotlessly clean, well presented and the spa facilities alone were worth the trip. food was excellent, views superb and great value for money

service in the restaurant could be improved. we had booked the dinner deal and ended up having a lengthy and pointless hassle around paying for drinks. it was sorted but it felt petty and pointless. I had booked through the website rather than via email.

Large room with a fan, comfy bed, large bathroom. Good location. Spa a delight. Super WiFi.

On arrival the reception staff were abrupt. Not welcoming. We were interrupting their day, not at all how we're used to being welcomed at this hotel. Staff in restaurant run ragged forgot some of our order and left us sitting too long. We paid for the meal we ate yet it was on our checkout bill. We proved we'd already paid but the receptionist rolled her eyes and both were accusatory insinuating we were lying. We even showed our bank account transaction from the night before. Weve stayed here 3 times and we left feeling very sad and disappointed. There's a general feeling of mal content and overworked staff. We also didn't appreciate dodging at least 5 dirty laundry piles in the corridor at 9am when we were heading to the pool. A 4 star hotel shouldn't leave dirty bedding from guests rooms outside bedroom doors In my opinion.

Reception staff very friendly and the room was spacious. The Spa was great.

The shower door was not sealed, neither on side or at the bottom, which meant that we flooded the bathroom after having a shower. We did get new towels as we had to use them all to ensure it wouldn't run into the bedroom, but to be honest, I would have expected that this gets looked at straight away so that this does not happen again but this was not the case, so we had to dry everything off again the next day - did not feel that this was good service.

Everything was perfect. From enquiring about the carpark, to changing my booking (I made it for 1 person not 2 in error) to the service from all the staff in the restaurant, the spa facilities - all brilliant

Nothing