Die Unterkunft ist gross, sauber, schön dekoriert, bietet viele Pools und einen privaten Strandabschnitt. Das Essen hat lecker geschmeckt - in den Themenrestaurants und sogar im Buffetrestaurant (keine Selbstverständlichkeit in All inclusive Hotels). Auch zum Mittagessen gab es verschiedene Optionen - das Hauptrestaurants, Essensstände beim Pool oder am Strand. Die Getränkekarte an den Bars war relativ gross und die Drinks haben mehrheitlich auch gut geschmeckt.

Obwohl das Personal grösstenteils sehr freundlich war, haben wir auch sehr unfreundliche Begegnungen erlebt. Hier hervorzuheben sind vor allem einzelne Mitarbeitende von der Reception, die schnell unfreundlich wurden. Zweiter Punkt: Dadurch, dass die Hotelanlage so gross ist, sind die Zimmer weit verteilt und entsprachen nicht ganz den Vorstellungen. Wir hatten Bungalow mit Garden View gebucht und wurden durch „ein Upgrade“ in ein Zimmer gesteckt, die einen winzigen Streifen Meerblick aufwiesen, jedoch direkt an der Strasse lagen (wenn ein Auto vorbeifuhr klang es, als ob es durchs Zimmer fahren würde). Zudem waren die Zimmer relativ weit von Pools entfernt, was mit Kleinkind teilweise etwas mühsam war. Erwähnenswert ist auch, dass das auch das eigentlich gebuchte „Bungalow“ wohl einfach ein Zimmer ist und nicht als freistehendes Häuschen fehlinterpretiert werden sollte.

They upgrade our room to a better one

The lines in the bars

Excellent amenities, beautiful beach, many pools, good restaurants.

Super pools, main restaurant excellent. Lovely big family rooms. We had four nights at this resort & feel very relaxed almost feels like a week.

The themed à la carte restaurants were poor. The bathroom has a curtained bath shower - very dated.

The buffet restaurant was poor. There was no variety the food was always the same. The Greek restaurant was lacklustre, the Italian quality was better along with the Mexican although the food was cold and took a long time to arrive. The staff were rude and took a long time to take our order approx 20 minutes.

The service in the restaurants and lobby bar was very poor, including being told rudely to sit down and order at our table then having to wait 30 minutes to order our drinks.

Tennis court Fitness classes Food in general Friendly staff

The room had a lot of damp TV had only 2 English channels (none for kids)

Perfect location All was good

Insider swimming pool need to pay No French bed just two bed put together with hole The rest was all perfect

Beautiful views over the entire property. Wonderful arrangement in which all of the Mitsis hotels were accessible to guests. Great evening entertainment, something for everyone. Also a lovely touch was an Easter egg hunt for the children. Extensive menu and a la carte restaurants. Wonderful maid service, we didn’t get her name but she was so lovely, friendly and kind especially to our children. Great beachfront location with many sun loungers and also around the pools. Beach bar, crepes and ice creams and diner menu available for all day snacks. Great kids pool with slides and safe environment. Buffet and ice cream/crepes staff were especially welcoming and friendly as were the pool bar waiters. The golf buggy driver was fantastic, very friendly and fun!

Some staff were particularly unhelpful. Pool maintenance guy refused assistance to retrieve my daughters inflatable which had floated out of reach. Said he didn’t speak English but it was extremely obvious what we were requesting… Room service missed a couple of our plates off our order, and the service took over an hour by which time we were very tired. One day at the pool bar I queued for 25 mins before being served, and although we did have a few waiters come to ask for our drinks orders, they were few and far between over our stay. One evening at the Greek a la carte restaurant we had all finished our starter and main meal and my 9 year old daughter still had not received hers. When I asked I was told that it was made by a different restaurant so that was the reason. This could be easily timed properly to arrive together. The food was excellent quality but very small portions. Our family and the family sat on the next table went to eat again after leaving which is surely a false economy. Booking an a la carte restaurant proved difficult. On the 5 nights we stayed there was only availability for 2 evening meals at the Greek and 1 availability for a lunch. Had we known they got booked quickly we would have booked as soon as we arrived. There was power cut to our room which we were told would be 2 hours until it was but was much longer (at least 5 hours) which prevented us charging our devices, taking a shower or making a cup of tea in the morning. We came back after lunch and couldn’t get in our room due to the key card system being electric. This was frustrating. We were not offered a different room. When I mentioned it to the reception, we were told it was a ‘whole island’ thing but this was not truthful as the main building had working lifts and power. Honesty is always the best policy Christos. Our check in time was at 2pm. We arrived at 5.30 and our room wasn’t ready for an hour.