The hotels appeal is its historic story along with its location. The staff is some of the best and most accommodating we have had the pleasure to deal with. Just wonderful. The breakfast buffet and staff taking care of it- marvelous. Arrival and departure to/from the hotel can be done by boat, which adds to the experience (highly recommended). We had two rooms. One overlooking the grand canal. The floors are slanted by the endless shifting the houses are exposed to- again- adds to the ambiance.

It was pretty much what we expected. The lack of an elevator and the many steps necessary to climb up to your room will be a challenge for some but added to the historic experience we felt.

Beautiful historic hotel. Love its entrance by the music school. Wonderful dining room for breakfast. The suite was spacious with a wonderful view of the Grand Canal.

But this is second time we’ve stayed when the state rooms were used for a private event so there was no where to sit. Our suite was very spacious but there were no comfortable chairs, no chests of drawers for clothes. A catering trolley and ugly pointless IKEA open shelves and weird metal bedside tables

Palazzo storico magnifico , emozionante e confortevole . Personale gentile e professionale ... Colazione ottima e varia per ogni tipo di necessità dietetica e religiosa . Cena in uno dei ristoranti con atmosfera e vista migliore della città ... e qualità del cibo eccezionale .

Nulla .. tutto a mio avviso di altissima media !

El personal fue muy amable en todo momento . El hotel tiene una excelente ubicación Y el desayuno fue muy bueno, todos los productos frescos y el personal atento en todo momento y con una sonrisa siempre. Volveremos con seguridad.

I liked the size of the room and the view to the Grand Canal. The bed was comfy and the room was very very spacious.

It could be hard to find as Venice is kind of a labyrinth. For the price, it didn't include breakfast, but there is option to buy separately if you want to have breakfast at the hotel.

Nuestra estancia fue increíble. Habitaciones gigantescas y lujosas. Limpias, cuidadas y muy cómodas. Junto a nuestra habitación había una sala común con varios sillones desde los que podías disfrutar de las vistas del gran canal. Tuvimos la suerte de disfrutar de una tarde de tormenta desde allí y la estampa fue preciosa. Por otra parte el personal muy atento, cercano y familiar. Sin duda alguna en nuestra próxima visita a Venecia no perderemos el tiempo en buscar otro alojamiento, volveremos sin pensarlo.

The suite was large and it was impressive to sleep in such an istoric building. The breakfast room was beautifull and the breakfast was decent. It's not an ugly room, but it's not up to 4 **** standards.

The room looked way worse than in the pictures. The bathroom was in a very bad state: the shower had no pressure and I struggled to take a proper shower. The bathroom walls were also dirty and damaged. The bed was large but not very comfortable. The pillows were rock hard - there was a slightly better pillow in a cupboard but there was only one spare, not two. There was no complimentary water nor biscuits (not that we needed biscuits but this is how the suite is advertised and I think that a bottle of water should always be included). The TV was old and the remote looked in a really bad state with bateries sticked up with tape. Again, not extremly relevant, but it looks bad for an elegant hotel. The building is under repair but it's fine if you stay during the weekend (there was no noise while we where there). The suite was dark but that was understandable as it was on the interior courtyard. The room was very warm during the night (we were there in March) but we managed to shut one of the radiators. There was a particularly unpleasant sewerage smell coming from the courtyard. The hotel is not easy to find, but you will find it if you follow gmaps properly.

Mi è piaciuta la posizione della mia camera e la vista che aveva dove si poteva vedere bene Venezia, l'hotel è in una posizione centrale molto comoda per girare Venezia

mi è piaciuto tutto

- Staff is very kind - Location is decent, A bit far from Train Station but close to many points of interest. A bit far from the best rated restaurants though. - The room is enormous.

- The room definitely doesn't look like the photos on booking. It looks a tier below that. - The bathroom smelt foul, like sewer. Even as soon as we checked in. I assume the pipes and sewage system are a complicated topic in Venice. - A bit of noise at night, from either the ventilation system, or just old things creaking, like furniture and walls/structure. I guess this happens in most hotels in Venice. - No door knob locks on the internal doors of the room or the bathroom.

The property is rich with history and much effort has been taken to retain it’s authenticity without overly modernising it. It is quaint and feels like a walk through the past. One almost feels transported into what might have been the order of the day at this grand setting. After daily excursions coming back to what felt like home was a welcome relief from the otherwise busy city. The staff go the extra mile, including the very hospitable managing director whose humble demeanour was very warming. Little Aaran is autistic and a hugger. No hug was ever a burden and neither was his sudden outburst when mama said no. The staff are inclusive and respectful of hidden disabilities. Most grateful.

Nothing. It was perfect just as is. One must appreciate it in its totality including the age, structure, location and heritage without any expectations based on past experience elsewhere. With open mindedness you will be surprised at what jewels you might find.

Gutes Essen auf dem Balkon, sehr guter Kellner. Ab der Reception sehr kompetente Mitarbeiterin.

Das Zimmer wurde nicht gemacht, trotz dreimaliger Aufforderung, nach Reklamation um 00.30 wurden um 01.00 Badetücher geliefert mit heftigem Klopfen, als wir schon sm Einschlafen waren.

Niente

Il servizio e la scortesia del personale, mi hanno dato uno sgabuzzino al posto della camera che avevo prenotato e mi han proposto un parziale rimborso senza propormi alternative per il pernottamento

Staff were very friendly and helpful. The architecture and interior of the old building was beautiful and what was expected. Food was good. Room size very good.

Not being aware of the number of stairs to access the room booked. I have a bad knee. Room service was erratic. Usually something was missing like a towel or tea or milk. Terrazzo floor needs repairing as it crumbles in part and so walking bare feet is risky. Shower is only 600mm wide and the tap projects 100mm in the center so showering was a juggle.

We loved the character of the property. The staff was wonderful. Extremely helpful. Perfect place to experience the true feeling of Venice. The bathroom was modern and updated.

It was not a modern hotel. Obviously! Keys to doors were cool but hard to work. Because it was a very old hotel, there was no elevator. I stayed on the first floor. I had to go outside and go in a door that was old and hard to open. And then down a maze of hallways to my room.

Decor , Breakfast , View , Staff

Nothing

The whole vibe is amazing and the view was absolute fantastic

The approach is a bit off

The staff are incredibly good. They will help with any problem. Very friendly. Nothing is too much trouble.

No lifts. The shower head in my shower - more water came out of the connection rather than the head itself. Missing handles on drawers and screws sticking out.

Parfait, excellent petit déjeuner. Emplacement idéal. La chambre est très confortable et le personnel aimable et disponible.

Arquitetura tradicional, ambiente aconchegante e amplo para 4 pessoas

Estava tudo perfeito

Good location. Beautiful old building on the Grand Canal. You need a room in the main hotel, our first room was in the annex. It was not worth the money we had paid. Complained and we were moved to a better room. All staff were very helpful apart from one. Evenings were made amazing by Andrea who runs the bar at night. If you’re lucky he will seat you on the balcony (there are only two, seating just two people) he’s very entertaining and lovely man. The female reception staff are so helpful. Also you can arrive at the hotel by water taxi. It’s very special.

First bedroom was terrible. Main hotel does not have a lift. Stairs are hard going.

l’emplacement et le charme du Palazetto ont contribué à nous plonger dans l’ambiance de Venise. la vue sur le grand canal et la surface de la chambre était particulièrement appréciable.

les installations sont parfois un peu vétuste mais contribuent au charme de l’ensemble

Very special Palazzo 👌🏻 Unique experience

Great location, great ambiance

Not the best comfort

Our room was large, charming in an oldy worldly kind of way. We were overlooking the grand canal which was fabulous. The location was wonderful,only moments from the Academia Bridge and a short stroll to St Marks Square. We didn't eat breakfast in the hotel so can't comment on that. Staff were friendly and helpful. When we checked into our room the history of the hotel was explained to us.

Nothing

Loved the old world charm and the breakfast was fantastic. Staff were lovely

We loved everything. The location, the staff and will do it again.

La ubicación

Las habitaciones con muebles reciclados ... la relación calidad precio no está ajustada, las habitaciones del edificio de al lado son hasta cutres ... detalle : el colchón era 20 cm más pequeño que el canapé :(

Location is great Hotel is very beautiful Staff are very friendly and helpful

NA

Staff was really lovely and helpful. Great bar! Amazing location and thank you to the property for being so pet friendly!

None of the photos matched the room we booked. I appreciate that the reception looked into alternatives but it was a bit disappointing that what we got was nothing from the website photos. But the shared spaces in the property and the bar are beautiful.