Nice beach location. Large garden. Friendly staff.

Facilities a bit old. We had a problem with the shower. Location right next to a polluted stream.

Location

Very run down property.

The staff was AMAZING! They could not have been nicer or more accommodating to my needs. My room was 100 meters from the beach with wide, uninterrupted vistas of the beach and the magical sunsets. It was truly a dream come true to wake up each day enjoying the beauty of the panorama...especially the sunsets. From almost one month of staying there, I came to appreciate and enjoy the Vietnamese people and culture. While seemingly very stoic and conservative at first, they did warm up to me over time and I found them to be sincerely caring and friendly. I am traveling through Southeast Asia currently to find a landing spot for more long-term living. I plan to return to Phu Quoc and hope to stay in the very same room I had at Arcadia for a 3-6 month stay later this year. That is how much I fell in love with the magical environment that is tailor-made for me. Caution: it is not for everyone...but it was perfect for me.

There is no question that the property needs increased maintenance. That said, it was clear from my tour of the surrounding beach front hotels that COVID caused vast destruction to the resort and tourism industry in this area, and they are more slow to recover than say are Thailand or Bali. I saw many beautiful hotels still shuttered...awaiting a more fervent return of tourism. So, I could very much understand where the current economics of the area present major challenges for the proprietors. They may have only 25% of their units rented out at any one time, but have to present a full staff to maintain the property and provide the needed services to its clientele at a minimum level. And that is how I perceive the property being maintained currently. It could use a very large infusion of cash to bring the exterior of the buildings to a more desirable presentation. Hopefully, with a full return of the tourist trade, they will be able to make these important investments down the road.

The location and price for sea view bungalow

Nice view and big room but low quality on management and maintenance.

location

probably to many things to list. When booking, the photos must have been from when it was new and is a huge misrepresentation on the properties current connection. dirty, much damage in the room and facilities. When I mentioned some issues they told me I booked with you and to take it up with you, so I said, ok, l will. when they noticed me taking pictures, they offered me a different room which was ok but a lesser room than the one I booked, when I asked for a refund of the difference they said no. The staff were not friendly and also when I mentioned that the property had all beautiful pictures, the reply was, that’s just for marketing. there are many other things I could say but in my opinion you should delist them from Booking.com as their misrepresentation reflects on you as I expect your platform to be honest in what your marketing for your clients.

nothing at all anymore

I didn’t like anything at all anymore I stay 1 time in that property in 2018 and that property was nice and clean back to then but now after COVID-19 it’s seem like they don’t do any maintenance to the property now its all destroyed and many termite in the bongo low I stayed with my family shower was dirty and the front door was heavy to close and the bathroom door gave me hard time to open it the beach is not clean as used to be back to 2018 and the floor looked all messed up as well I got to used my sandals to walk inside of that bongo low

Beach

Restaurant not open

location close to the beach

1/dilapidated corridors 2/batchroom equipment downgraded /damaged w/o maintainance 3/Dirty overall 4/Kettle even could not work 5/TV: equiped with analog anten cable, could not watch any 6/Telephone could not work 7/chair at the beach: broken, dirty, unusual