The location was superb.

Nothing

pathetic place, location, food, staff, cleanliness, everything horrible to the core. No body should stay here and spoil their holidays.

The breakfast was okay. Room service was good.

The room was not clean. The towels were frayed. the pillowcases were not clean. Too much walking for elderly people like us. We wanted a room with a view, were willing to pay more and they said they could not oblige. We left one day earlier

After looking into photos of property we booked the property but rooms for Deluxe are not up to the mark. Deluxe rooms do not proper ventilation and view. Booked for two female only, still they gave us last room of the property. We requested them twice to change our room but they did not bother to care about it. After that next morning we had harsh conversation with them but they were not ready to understand and not ready to change our room. They had empty rooms still they were not ready to upgrade it. At one point we were ready to pay them to upgrade our room but they were not ready to listen us. Reception staff is very stubborn. Food : They have very limited menu for Morning Breakfast. They hardly serve 4/5 hot food items and serve only one fruit and that is Papaya. Ooty has wide variety of exotic fruits still all three days they served us papaya only. We paid more than 25k for three nights but it’s not worth. Housekeeping staff is good and Restuarant staff is also helpful.. but we talk about overall management then they need to improve a lot.. They should show some empathy towards tourists ..

The location was apt for us

They charged Rs 240/- for the tea kit. Normally this is complimentary 😃

Location and view from the rooms was great. Staff was friendly and helpful. Food was ok but.

The living area had a step which was not easily visible due to the same tile colour which could be risky - better to have some demarcation there.

the location is beautiful, on top of the hill and near to main market . but food is pricey for the quality and quantity. not much food options.

Food

Ambience of the location. Very well behaved staff.

The cafeteria was way too distant especially for older people to take that many steps from the room and climb back down through the stairs. Also the breakfast could have a little continental option as it was pure south indian + bread and butter with egg. Given its cold in Ooty i would prefer to have carpet on the floor as it was too cold. Like heater was making lot of noise we couldnt sleep. Housekeeping needs to be alert about these things. Overall very good experience.