well designed and organized

too close to railway track

The place was clean and easy to find. Located in the town centre and really close to the main shops. It has a great room decoration and places to store things.

These were all due to the information on the website was not sufficient for us to make a good decision. When we planned to stay in Houten, the information from the hotel only showed ‘near to the train station’. However, nightmares started in the evening the first night we stayed. We lived in 302, when we arrived, there was no one at reception and finally, I met the manager but I was treated like an intruder. (The first sentence was 'who are you?' and not welcome.) Later on, they only mentioned the hob but did not say anything about the room. Nightmare 1: In the kitchen, there is no cooking oil, kitchen paper towel, dishwashing liquid, salt and pepper, ketchup, tea bags, essential stuff etc. we bought it all on top of the bill, over €15-20. Only one tea bag was provided and we booked a room for two! (This cost more than we stay on 9 mins train away from Amsterdam and the room was even bigger.) Nightmare 2: Shower room with no shower curtain. We have to be very careful in order not to spill the water everywhere. This made the shower not enjoyable. After showering every time, we have to scrap the water into the drain to make it dry and this can be simply resolved by having a shower curtain. Nightmare 3: The room, 302, was right next to the train platform and there was no soundproofing about 5-10 meters away. We can hear the trains passing by every 10-15 mins and even throughout the night with double glassing window and door. Sometimes, it came with strong vibrations. It made me really hard to get to sleep. As result, I can not sleep and did not feel rested at all. These conditions could have been mentioned when we booked or when we arrived. The manager said no one ever complained so they did not know. They only can say ‘because they can not change location, there was nothing else they can do.’ Very disappointed!

there was No soap available in the Bathroom

Very good and very fast internet, great location, everything new and clean, perfect noise isolation

The location and the host

Cleanliness can still be improved. The duvet in my room smells as if not properly dried. The carpet and living room area has hair strands. The kitchen and bathroom are clean.