This is the best hotel we've ever stayed in. The rooms are spacious and have every amenity you could want (there was a hot tub and plunge pool in ours). The swimming pools are unreal and the quality of the food and drinks second to none (there wasn't a meal we had that I wouldn't have paid for in a restaurant). The thing that sets this place apart though is the service. We had our own concierge (Natalia) and she was the best thing about our stay. There was nothing that was too much for her to do and she was a really useful source of information on transport/excursions etc. Natalia also arranged all our dinner reservations and was a real point of difference for our stay.

Taxis are pricey from the hotel so Uber is a great resource (it's much cheaper). The beach isn't swimmable at the hotel and you can't walk to the nearest one. Having said that the pools at the hotel are so good that you won't really want to leave.

cleanliness, and luxurious

nothing

Everything

Everything

Clean, efficient floor plan, great pools and excellent food

Service

Don’t know how a vacation at an all inclusive could be any better. Food, staff, drinks, facilities, pool, all top notch.

Can’t swim in the ocean because of surf but that is not uncommon in many areas here.

Everything was very clean, the room is perfect with a hot tub and great balcony view.

First off! If you upgrade to the corner suite on the 7th floor room 701 you will be AMAZED!!! It was beautiful and great for instagram flexing. The jacuzzi on the balcony and the view made you feel like you were in some tropical paradise! The jacuzzi tub and room lay out was BOMB!!

The food was nasty I won’t lie. Limited options and overall the food was one star.