this place is amazing, really l, especially if you want to live in jungle or local village , but not to far from city. The owner nice and friendly and stuff super helpful, super nice communication and fast💚 and rooms, kitchen, balcony- super nice, You can feel wonderful natural vibe! Thank You!

nothing big, only we think that stuff don’t need to cone and start to clean from 8:00 or 9:00a.m. need some calm place in morning. I mean they was working super perfect, but we don’t need it.

This is an amazing villa, my sisters stayed previously for 3 days but wanted to stay longer, so we stayed for 7 nights and we would have happily stayed another 7. The Villa is well-maintained, beds are comfortable, plenty of seating area upstairs and by the pool and the manager and staff are excellent. The aesthetic of the property is amazing, however there are a lot of stairs. Esa the manager is a wealth of information and suggestions and is always keen to please his guests, his Indonesian breakfast is the best and Made's Cold Jasmine Tea is fantastic! We got delayed coming through immigration and the Villa manager and staff still welcomed us, even though it was 3am. The village basically services the villa, the 3 permanent staff members are all local, 2 housekeepers and a gardener. The village has a taxi service that can do reasonably priced trips into town, the local masseuses are amazing and the chef is Made's husband Ray who is an excellent cook and has some reasonably priced set menu's. I recommend booking the chef in advance. We did get some GoJek a couple of nights from Ubud (pizza) but it will be cold by the time it reaches the Villa, so be prepared to go out, cook your self (which is totally possible, there is a well-equipped kitchen) or get the chef in. The property is beautifully maintained and has the most spectacular views of the jungle where we happily watched monkeys amongst the trees. We can't wait to return.

There are a lot of stairs over 3 floors. The bar by the pool could have had some cutting utensils or cocktail-making equipment and a stash of ice. That is all I can think of!

I think the staff and the service recovery was really outstanding!

Location wasn’t the best, but that comes with a villa of this nature so we understand

Absolutely glorious stay. Wonderful staff made us feel completely at home. The views and the pool are amazing. The Villa is gorgeous. Simply sensational.

I have been to many places all around the world, in fact, I have rated many forms of accommodation in all those locations. I think this is the first place I've given a 10! So congratulations. You house is just immaculate and we thoroughly enjoyed ourselves in this little piece of heaven. Just amazing. A beautiful house a few kilometres outside of Ubud, set across three separate levels amongst lush jungle, this place is everything you want it to be and then so much more. Nothing else to be added other than 'just go there'.

Not even close to having a dislike

If I was to describe our entire experience at Naga Putih, after 3 days I would still be writing this review, but I will try to summarize it somehow. I wanted to wait a couple of days to write this review as I wanted to be as accurate as possible, so here it is. We were a young group of 8, we stayed for 7 nights, and we had one of the most incredible vacations ever. The villa is amazing, a masterpiece. You will have a sense of Balinese and South-East Asian architecture with modern facilities, you can't ask for more. We were discussing between ourselves what is missing in the villa and we couldn't find anything. Lots of spaces to chill and relax, great bedrooms all of them in different styles with ensuites, and to top everything an amazing surround system which you can play both in the villa and at the pool area. The views are literally to die for, the pictures don't do justice. You are in the middle of the jungle, in the heart of nature and we were lucky enough to spot monkeys as well. Now, an oustanding building is nothing without its soul, which are the people and here is where our entire experience started. I want to say a big THANK YOU, to Esa who is an amazing young man, he took care of us like no other. He arranged everything for us, transfers, taxi, excursions, massages, drinks, meals, you name it, EVERYTHING!! He was the core of our holiday. We were 8, so you can imagine we all had different expectations and requirements. He made it look so simple and he met all of our expectations with maximum professionalism, most of us worked or still working in hospitality and travelled a lot, but we were blown away by his professionalism. We had breakfast every day, with natural juices, coffee, everything very tasty. The staff at the villa are amazing people, and they were like our little family during our stay. Thank you again, everyone! We are already planning our next visit to Naga Putih so, can't wait to meet everyone again.

nothing to write here!

Very big house with private pool and interior decoration so beautiful with antique items. The host manager and staff are nice and very very helpful.Thank you so much!

Nothing

Positive points: - Very nice villa with very friendly and professional crew members (except Essa, the staff manager). - We had the chance to see some monkeys playing in the trees around us while taking our breakfast. For the negative points, I'm starting to write them here because not everything fits in the "What didn't you like" part. Negative points: - I think you should hire a new staff manager. While checking in we were told that he was available 24/7 and that we could call him anytime if we were facing any problems or issues. The first night, we came back from Ubud and the first thing that we wanted to do before sleeping was taking a shower. This was not possible because there was no more water coming out of the tap. We contacted Essa (Staff Manager) but without any response... After that, we texted one of the crewmembers (Kadek) who answered immediately and solved the problem around 4 am (very professional from him). The second night, we had the same issue (AGAIN...) and as usual we didn't get any response from the staff manager until 9 am. As compensation, we received each a free massage and bacon for breakfast. To be followed in the "What didn't you like" part ....

The last night, we went to town to grab some cash in order to pay the extras for the check out that was the next morning. At the ATM we were debited several million but the money never came out of the ATM. That's why we called the staff manager to help us. Instead of coming to town and help us, he told us that it was better to wait till the next morning and that he would come with us to the bank in order to solve the problem. The next morning, my friend went to the bank BUT WITHOUT the staff manager...(he did not keep his promise). Furthermore that same night, we were facing another issue. We left without our keys because we were in a rush. When coming back, we wanted to enter the Villa but this was not possible anymore. Everything was locked... The crewmembers locked every door for prevention. (that's very professional from them). To try to solve this we called the staff manager (more than 10 times). As usual, we didn't receive any response. Our last solution was to climb the wall. Luckily, the gardener, who heard us opened us the door. To conclude I made some recommendations in order to improve the stay of your next guests. -Think twice before continuing to work with your actual staff manager. -Make the payment for the extra's also possible with a credit card... not only cash. Because we had several times issues with banks in Bali. -Heat the pool sometimes, we only swam once because it was too cold. Kind regards, CA