Location, ambience, setting , staff, cleanliness

Limited bar selection & small meal

Room had a lovely view overlooking the Thames, light and airy. Good breakfast choice. Staff happy and helpful, really enjoyed the stay. Feels family run and a personal experience. Would book again.

The bathroom was really hot and there was no way to reduce the heat!

It is an obviously very experienced setup. Everything ran like clockwork. The rooms are so comfortable and clean. The breakfast was great. I drink coffee but not tea. Everyday the coffee sachets were replaced (this has not always been the case in other hotels I have stayed at). The surroundings are great and it backs up on a river (Thames). I would definitely recommend this hotel.

Nothing

The gluten-free options were rather limited for breakfast, despite having flagged this up when booking. However, the staff listened and responded positively in addressing this for day 2.

Great location and building looks beautiful from the outside. Spotlessly clean.

Greeting when arriving at 12.00 "Well you can't check in now. Check-in is only possible at 2.00pm". Made to feel most unwelcome for daring to say hello I'm here. Very basic, spartan, Premier Inn standard of room at twice the price. It appears to be government/science foundation owned (wifi is .gov) so probably more a conference place at hotel prices.

Cleanliness was good. Breakfast was nice. Staff very nice. Location very good.

Evening meal very disappointing for some of our family. Hotel had run out of fish and prawns, so now alternative from the burnt burger was available. Poor waitress was getting no help from the chef. How she kept smiling goodness knows. No non-alcoholic wine available.

Room was nice and clean. Dinner and Breakfast were excellent. Location was ideal.

There was no WiFi. I could not find any WiFi Sever available on my phone, nor any notices advertising any WiFi Service. If the was WiFi, it was not obvious.

Nice room and peaceful apart from continuous hum, from possibly heating.

Could not get room cool even with windows open, bathroom was like a sauna and even with heated towel rail switched off, room still stayed hot, suspect underfloor heating.

Great location lovely breakfast

Location was delightful. Staff were very helpful. The breakfast was very good. The bed was comfortable

The hotel was very difficult to find. The corridor and room smelt. The room had insufficient sockets. There was a defective table lamp in the room. There was a very loud event on in the hotel. We were meeting up with friends also staying at the hotel, but there was nowhere to go for a chat and a drink.

Arrived for breakfast at 10.30. Food was tepid and items had run out. Staff seemed more interested in turning the room around for lunch.

very nice area great buildings

super thin walls you could hear everything in the rooms around you as if they were in your room so bad. So many fire doors to go through to get to room and they are heavy to open when you have bags with no assistance either

Didn't expect to have a bath - an unexpected bonus!

Brwakfasr and Check out was quite early for a Sunday

quiet & relaxing

all good

nothing

put in a cold disabled room

Location to town and value for money

Break fast ran out at 9.15 and took until 9.35 to have a cooked breakfast we all now that’s the busiest time and the waiting staff and kitchen need to be more proactive not inactive on pick times

The hotel is in a beautiful location and very handy for my worklplace, so that's why we decided to stay there.

The room (main house) was in poor condition - mouldy shower, cracked ceiling, noisy bathroom fan, flickering main light, inadequate lamps, functional feeling to the room. The cleanliness of the room was poor - mould around the shower seals, large cobwebs dangling from the light fitting and from the ceiling above the bed. We were moved to a room in another block which was much better (clean, more modern) but still probably below the level you would expect even from a Premier Inn.

The breakfast was very good, a wide variety of both food and drinks available

I think there could be dairy-free options included readily in the rooms for tea/coffee, but the front desk were so helpful in that they had gone out of their way to provide us with it from the kitchen which was really lovely of them