Location of the hotel is perfect, close to the gondola. Staff is heplful, food is excellent.

Although we rented appartment with kitchen, there was no dishes, no silvery, anything. You have to ask at the reception to get it. Light bulbs are not adequate, light is poor in the evening. Also there is extra charge for bathrobe ( which I think should be included for this price)

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1. I made a reservation for 4 nights between 29.12-02.01.2023 with half board for which I paid 770 euros. Only after the payment was made, they informed us that on 31.12.2022 we do not have the New Year's Eve dinner or any other dinner included! I think it was totally unprofessional to do that. They informed us that the New Year's dinner costs 120 euros per person, 240 euros per couple. It was the best choice not to pay for the New Year's Eve dinner because the way the food looked on the other days, I doubt that it was better on New Year's Eve! We received the confirmation the next day when they served us part of the menu from the 31st dec. at dinner. 2. In the apartment we stayed in, the mattresses were terrible, as were the pillows, and the bathroom quite primitive. 3. You had to pay extra for any missing service or item, including some house slippers. I didn't even find a hair dryer in the room. 4. The food was also below average! The same every day. At 10 o'clock in the morning, all the food was packed, the water taken and the coffee machines turned off. In conclusion, a hotel to avoid. I really do not recommend!

The staf was friendly and very helpful. The facilities were ok, breakfast very good. I liked the sauna. The location is very good, in the city center, close to ski gondola.

The room conditions need to be improved. The bed was not very comfortable, the bathroom need to be renovated.

The Spa center doesn't work.

Good location, next to the forest, the food was delicious with good variety. The sfatt was very kind and polite.

The waiters were a little unfriendly. Although forbidden, some people were allowed to bring their drinks outside of the dining area and into the garden, we were told it's not allowed.

Free parking in front of the hotel, food is okay and the room is spacious. It is not a real AI but, it is okay for a one night transit to Greece.

There are twin beds not double bed and it is difficult to sleep close to your wife...plus, at the bar I ordered 3 gin tonics and they told me that gin is free but i have to pay for tonic so we drunk dry local vodka... :)

Even in low season, all amenities are available, great management! One of The Best places in Bansko!!!

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