The boat for the tour was right there. Could swim in lagoon right there There as a breakfast restaurant on-site. Great view from our balcony/room. Quite a few nice restaurants within walking distance.

I didn't realize a DOUBLE ROOM meant 2 FULL sized beds. I thought it meant 2 ROOMS.

The view is spectacular

The staff. Awful! The only person that smiled or made eye contact was the housekeeper. The pool had constant children screaming and every single morning at 6:30-7:00 a tour bus full of people for the pontoon tours would stand under our bedroom balcony loudly talking and laughing.

- Awesome views!! - Large Windows to enjoy the view - Balcony

- Extremely poorly insulated, so very noisy - No refridgerator in the rooms !! - Poor service level - Outdated building that needs maintenance

The view is beautiful and the beds were comfortable and it was quiet and relaxing.

We picked this hotel for being on the water and the restaurant. The restaurant is only open until 4 and would close early every day. Also we picked it for internet so we could work but their internet didn't work at all.

the view was stunning, the pool was great, access to lagoon, a great walk to the cenote for the day!

the restaurant closes at three or four so no evening food or drinks. a fridge in the room would be a great improvement or access to one. was there many days before was told can get food delivered from town for two dollars. it’s just a side fat in the heat of day to walk to town for food. having kayaks on the property ( which they did have but wouldn’t let you use) would be a great asset/ paddle boards there is day rentals a short walk away, however.

The view Is amazing

Dated, needs updating.

The location is amazing just in front of the lake

The bar and the kitchen are always closed. The room and the hotel is old and not very clean I wrote to ask if they had paddel and kayak before booking the hotel and they told me they have it but when I arrived, they didnt have any of that.

Location is amazing but that’s it.

One fan, no air conditioner, dirty towels, dirty room, bed springs poking through,no hair dryer, no coffee, no TV, just horrible! People dropped their kids off amd they ran around acting crazy! Just horrible place.

Location is perfect for the view

This hotel is old and outdated. No a/c, no outlet by bed for cpap. Only one outlet across the room. Restaurant was closed and is far from restaurants. But if u are going to Bacalar for the view than this is the place. The view from each room is awesome as all rooms face the Lagoon.

Location

Noise

Due to Covid there was no Restaurant at the hotel or bar

Beds were comfy, views were perfect.

Bathrooms need new tile.

I have stayed here before and it's a beautiful property on the outside with a stunning pool and view of the lagoon. One can swim or take a boat tour of the beautiful area right from the location.

For the cost, I think offering breakfast would be nice and set a tone for creating comfort and friendliness. The rooms are very bright at night from just having shutters and a light curtain. But bringing eye covers address that. It's right along a road, so one can hear cars. Bringing ear plugs helps with that. .