Staff were very helpful and went out of their way to do things for you and the pool facilities are very good. Location wise, it's a short walk into town.

The hotel has the wrong name on booking.com, so this caused alot of confusion for our drop off and tour pick ups. A bar nearby plays loud music until quite late into night and this can be heard from the hotel.

The hotel staff communicated well and were friendly and helpful. The hotel room was a great size, comfy beds and very well presented. The bungalow had good character. The pool was a good size and surrounded with a nice patio decked out with loungers/umbrellas.

The neighbouring karaoke bar ruined our stay at the hotel... with the thumping "music" virtually shaking the bungalow and keeping us up into the early hours. The staff were accomodating as soon as we asked, to move us to a quieter room in the main hotel, where the noise was bearable/acceptable, but certainly not what we had wanted (we had anticipated the location a short walk from town would be very quiet). Our stay was just before the tourist season took off and the hotel was busy making the final preparations to a beautiful spa facility which will be a real asset (and the team were kind enough to show me around). Unfortunately in the busyiness of preparations it appeared the pool had been a bit forgotten, was cloudy and covered in dead insects. The staff soon realised we were trying to use the pool and set about cleaning it. The breakfast options were limited and our choices weren't available. In general the hotel has good potential but was far too noisy for us.

Nice bed and balcony in our bungalow

it’s located next to a bar that plays loud music until 4am... we couldn’t sleep at all. t swimming pool was a little bit dirty and no towels are given.

We loved your spacious room with a great view of the river and mountians. The staff were very friendly and helpful. We enjoyed relaxing in the pool and walking along the river into the centre of town 15 minutes away.

The location was excellent the staff were outstanding and and f and so friendly and helpful, nothing was too much trouble for us to have a fabulous stay.

nothing

Love this place !

The family room was very big and had 2 sleeping areas which suited families. The pool was great and location was not too far from town. The staff and manager was very helpful and friendly which made our stay really enjoyable.

The only negative is the bathroom and shower which was a little old and quite small. The shower head was hard to use and it sprayed everywhere every time we showered and wet the toilet. It would be great if the bathrooms were ungraded to a western style bathroom with a shower screen and seperate from the toilet.

Excellent service and staff! Everyone was very friendly and accommodating. We appreciated the help with printing off documents and arranging our transportation to the Vietnam border.

Pool and locaiton

The room is a bit old and there is no free breakfast

Staff very nice nice swimming pool Not far from restaurants and center

Lack of breakfast Credit card not accepter

staff, room, cleanliness, water of pool

restaurant was closed, no elevator

The pool was nice and relaxing.

It was a little far from town and not many options nearby to eat at.

The location is very good. Overlooking the river and a little bit out of the centre of town but within walking distance along the Riverside - a nice walk. Most of the staff were friendly enough but few Khmer.

The Hotel will close at the end of August for some renovations and upgrade. On arrival I was told that the private bungalow I had booked was not available. As it happened this did not matter to me and I was offered an alternative. Since the Hotel was due to close the breakfast chef had left and there was no replacement or attempt to provide breakfast so I had to catch a tuk tuk into town. Only a few of staff seemed to be Khmer, the rest Indian - so one may conclude that the Hotel has been taken over by Indian management.