The staff were great and it really made the different! Everyone was super friendly. We really enjoyed our visits to the bar and the bartender. He was very professional and kind. The food at the restaurants was good. We're definitely savings this place to revisit again soon!

The rooms are slightly outdated but it's part of the charm.

Great location in close proximity of the ski slopes, yet quiet and pristine surroundings. Excellent facilities for ‘one-stop-shop’ skiing.

Our room had some unpleasant smells from the bathroom at times but other than that the stay was perfect!

Nice location and food. but most of all we liked the people working there, especially the person that runs the ski shop

rooms are quite ‘tired’

We were well-taken care of by the staff. Mr Takahashi and his colleague were attentive and prompt to our requests and helped us with everything from fitting our ski equipments, equipment replacement and luggage delivery service (TaQbin). We left something behind in the room by accident but were able to have the items sent back to Singapore after the hotel swiftly made arrangement for the delivery after we contacted them :) We acquainted with lovely Ikeda-san who was attending to us at the restaurant and had wonderful conversations sharing culture and experience over dinners and breakfasts. Food was great and the view from the restaurant was amazing and beautiful.

Location is exclusive. However, the slopes outside the hotel were not opened for the season, so we couldn’t enjoy the ski-in/ski-out convenience but had to travel much further elsewhere. Exclusivity also mean it took much longer to get there on the Express bus and all our dinners were settled at the restaurants in the hotel.

Staff arranged for us to be driven to where we could ski each day. The snow was late this year. Hotel bus was very comfortable.

Nothing. The room was great - so big and comfortable. The staff were wonderful.

The location. The food. All the staff are super friendly and helpful.

Bit dated but charming.

Ski in, ski out. Nice view. Very friendly staff.

It’s a bit tired.