This is what you expect out of a 5-star hotel! The staff is great, welcoming and helpful. The rooms are beautiful, the bed is so comfortable and there's not much we could say about that view!. The facilities like the spa, restaurants are bar are all amazing. And as an added bonus, the hotel sits above a lovely shopping mall with all the shops you might want to find and several other activities.

Amazing staff members, exceptionally clean hotel

All of the staff are warm welcoming, well dressed and good looking. The services are professional and neat. The room are comfortable and the view was stunning. The hot spring was great.

Too expensive for less variety.

There was a crawling bug being found and asked for pest control during my stay, which was a bit annoying.

location, view, convenience and exclusivity.

Tv was a bit old and didn’t have easy access to Netflix and YouTube. Having to hire a cable(with the deposit)to physically connect the phone to the back of Tv was I would say not the same class as everything else they offer.

Breathtaking view - nothing beats living on the 80+ floor. The restaurant were superb, food was delicious.

You have to wait for literally everything, for hours! Half of our time was spent just waiting for the restaurant to have an empty table, or for the elevator to be free when it was check out time. Half of the restaurants aren’t even available without reservation, so make sure to do your research and book ahead - at least two months prior. Since even when checking a month in advance, all the tables were booked

Everything was great, check in was smooth and the view from the hotel room was beautiful!

I didnt know I had to catch two lifts to get to my room and reception but other than that, everything was great! Magical stay!

Great hotel location with the best bird-eye view of Seoul.

None

Everything...Best hotel I have ever been to.

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Amazing views and facilities. Impeccable service.

I loved that it was unique, the views were amazing, the food was superb. my room was very comfortable. I wanted to stay longer it was so good. the location is close to transport links

there was only one small thing. my last day I had booked the hotel car to take me to the airport. after check out there was nowhere for me to go until it was time for my car journey. 8 hours plus. if they could have made the salon available even at a charge it would have made a difference.

The staff was very nice and the facility was satisfied. Also housekeepers was best.

In the lobby, there was so many creepy posters . It made us uncomfortable. It ruined the entire hotel image. Also swimming pool is too small compared to hotel size..