Friendly welcome from Michael,and staff.Nothing too much for them! Food in Restaurant very good, cleanliness was excellent throughout..

Room might have been bigger,but as a solo traveller I expect this. However as a light sleeper I appreciated the quietness and slept well both nights

The quality of the decor and cleanliness of the rooms

nothing

The staff were really helpful and friendly. The hotel was clean and the bed was comfortable. The double room is very small but perfect for our 1 night stay. I think if I was staying more than one night i'd upgrade to a bigger room.

The breakfast window is small, only available 8am-9am. After a 9 hour drive the day before and a late night it meant we opted to miss breakfast as we needed the extra sleep. Bit of a shame really.

The management and staff could not do enough for us. Check in smooth and friendly greetings. The rooms were smalls but everything was spotlessly clean; the beds and linens so comfortable, the shower brilliant and towels fluffy. Excellent. The restaurant has something for everyone which can normally be a worry because you imagine prefab food. Not so here. Delicious, fresh, imaginative and had we not made so many other arrangements with the large wedding party we were in Ilfracomb with we would have loved to have all of our meals here. My duo duck combination was fabulous and was almost outshone by the accompanying lightly sautéd spinach with beans. Too good. My partner had the fish which was tender and flaky with just a hint of sauce. Another had the beef rendang, spicy and yummy while another has happy with the chicken although I am sorry to say I have forgotten about as I was too busy enjoying mine! They made us individual lemon tarts as a special request as it was my husband's birthday. Excellent tartness, flaky pastry and just the right size. Good selection of wines and champagne which they kept for our last night there. This is a real find.

We went wild swimming at the Tunnels which was amazing and right next door. It would have been so wonderful to come back for a sauna and massage. WONDERFUL NEWS! They are as I write, completely those exact rooms. All the more reason to come back. The hiking all around there and the swimming is breathtaking. What a discovery.

Hotel was lovely, could not fault it

Ilfracombe is a bit run down

very clean,friendly staff,dog friendly !!!

nothing, 100% perfect

it was clean & comfortable , the staff were friendly & helpful

Breakfast was excellent, with friendly staff member Dawn.

Room was small with little space to store everything.

Breakfast well cooked. Satisfying and perfect for the day activities.

Lovely friendly staff. Excellent location so close to everything

There was nothing we didn't like. All good

The staff were friendly and helpful. The hotel was spotless and comfortable. We would definitely recommend and stay again. Our room was quite small but had everything that we needed the bathroom was small but very clean and had everything we needed.

Location, restaurant

Unfortunately a very bad experience, after I did check in, Michael, the receptionist/manager/owner gave me all details about my staying at hotel, I got the key for my room, went upstairs, surprisingly ( for both of us, me and receptionist on the same time) the room wasn't cleaned up. A second attempt to get a room was a fail, the radiator didn't work, the room was freezing cold, I let him know about, he seemed surprised ( second time) as much as I was, but he promised to fix it up. I went out for a walk, according his rules I dropped off the key to reception, when I came back, I have to wait over 5 min in front of the desk while he was swirling in his chair very relaxed, talking on the phone ( apparently a friendly chat nothing to do with reception or something that couldn't wait), finally he bothered to hand me the key, once upstairs in my room the temperature was the same, nothing changed. I went back to reception, Michael was vanished, I asked the restaurant staff, they said they informed Michael about my request, I have to wait. I contacted booking.com for assistance, Lara Jane was very supportive, she went above and beyond, contacted Michael about my complaint, it seemed he was very upset about. Finally Michael provided me a tiny heater ( that one that blows hot air), when I let him know I'm not happy with this solution, he was very rude, disrespectful, he was shouting at me in front of other guests, he even asked me to leave the hotel, he's the owner and he's doing what he wants, his own words " You have no option, nowhere to go that late in the evening ", that was true, 9:30 pm. As I didn't feel comfortable, still under the shock of the way I was treated, I find an accommodation and I did check out at The Carlton straight away.

Everything breakfast was brilliant and the best most of us had had so well laid out etc. Staff were especially lovely and friendly and this was notable especially as we stayed at the end of the summer season. Love the fact that the communual areas were well laid out and everything easy to find,

I was sharing with a friend and wasn't aware that it was a double bed - had thought it was two single beds - love d the stay anyway and didn't want to complain or ask staff to change this!

This was an exceptionally well maintained hotel. We got an upgrade on our room which was nice. Great telly with youtube and amazon prime on it. Nice breakfast with friendly staff

Nothing

Fantastic hotel, food was excellent and customer service exceptional. Kelsey and Heidi in particular couldn't have done more to look after us. Also on check out the owner was super friendly and we would definitely return & recommend

No comment as everything was perfect

Close to beach

No bureau to put stuff on or in.

Great location

Shower not working properly

I liked the location being an easy walk to anywhere; the room was very clean with pleasant decor, and comfortable. I appreciated the fan and small refrigerator in the room. The staff was pleasant and Michael was particularly helpful and welcoming. The hotel was, overall, well kept and comfortable.

I can't think of anything I didn't like. Dinner service was a bit slow, but that is likely related to worldwide staffing issues.

Good breakfast

Being able to park the car. Not able to book evening meal and told we would have to go out for dinner.

Great location within close walking distance of Harbour with easy parking. Our reception was welcoming, nformative and always helpful. Room was small, but bed was comfortable and bathroom very clean. Excellent breakfast choices.

Tidy, modern room. Excellent service from all staff :) Thanks for a great stay!

Very pleasant and helpful staff