The dinner was well prepared.

We arrived (Booked for 4 nights )with very high expectations considering Barazas price of almost USD1000 per night. Unfortunately it was an extremely disappointing experience and we had to check out and leave to a better resort after the first night. The property is touted as the most luxurious place on the island with many good reviews and this is quite far from the truth. Prior to this stay we stayed at ZURI resort for 4 nights and that is really light years ahead of Baraza. We then went to RIU Palace as it was the only place available and it was amazing. Baraza could learn a lot about hospitality from these two places. Here are a few (Not all) of our concerns: 1. The beach is not amenable to swimming at all and the hotel should be more forthright about this. 2. We were in Villa 7 with two sun loungers outside our villa. We were told that they were the only two we were allowed to use and staff will help us with drinks / towels etc. We waited here for an hour and nobody arrived to take any drinks orders or assist us in any way. The actual pool and bar facility is about 200m away. 3. Most of the staff (Not all) were sullen and appeared unhappy. 4. The watersports area / facility is rudimentary in comparison to their competitors 5. The entire place is dated. It was probably revamped 20 years ago and nothing has been updated. The shower was broken. Locking our villa required a key that had a large (really large) wooden key tag that is really inconvenient to carry around on a 5 star all inclusive beach holiday. 6. I immediately went to management to politely inform them that I would be leaving and would like a refund even if it was partial. They have refused. I have asked booking.com to assist with this and they still refuse. If any one from the hotel is reading this review, it would be nice to talk to the owners about everything if you can put me in touch. Taking over R50000 for services not rendered is certainly not good practice.

Everything was excellent location, rooms, food , service….

Nothing…

Watersports

Location, rooms and the beach

The fact that they didn’t allow any guests to visit

Feel like you are at home Perfectly Clean Very Spacious High Quality of food A lot of greenery

The drains got clogged on our second day After checking out... the receptionist ran after us... as we havent payed 5 usd tax... (felt inappropriate..)

Everything.

Swimming pool area not too many tree. Dinner selection not very big range.