I don't know. We never got a chance to stay.

When we arrived, Maty showed us the house. It seemed fine. We were happy, but then we asked where the clothes washer and dryer were. We had specifically booked Casa Maty during the middle of our trip so that we would have a washer and dryer for our dirty laundry. The original house description on Booking.com listed a clothes washer and dryer in the list of amenities. Maty told us there is no washer and dryer. She then called her son, who didn't seem to understand what the meaning of "amenities" means. He then got very angry with us, told his mother that he was cancelling our reservation, then he contacted Booking.com and cancelled us. This left us without a place to stay, late in the day. Maty locked the door and wouldn't let us in. We told both Maty and her son that we didn't want to cancel. We still wanted to stay, but they wouldn't let us stay. We then had to call the Booking.com service center and spend a good part of the next day trying to get our money back. Needless to say, we are not impressed with the behaviour of the property owners. Very unprofessional.

Casa Maty was wonderful! The house was bigger than it looked in the pictures online. The laundry and kitchen were fully equipped. The bedroom AC was fast and efficient. The surrounding gardens and pool and rooftop palapa were delightful. Maty and Domingo were so helpful and charming.

Everything about the accommodation & the hosts were delightful. The location was perfect...far enough away from town to be very quiet, & close enough to be well-lit at night and close to all amenities, including terrific restaurants. The magnificent beach was very close at hand as well. Beds were very comfortable with 2 bathrooms & showers...plenty of storage in each room. Washer/dryer helpful for longer stays. Lovely private pool was perfect at the end of an afternoon.

We basically did need to use our phone when we arrived in San Pancho to arrange to get into the accommodation.

Clean, functional, good beds AC in bedrooms only, not in main area

Had trouble contacting host at address since we had no wi-fi or phone service. Nice neighbor texted host for us.