Location.

Not much service from staff.

The view was amazing

Thought breakfast should of been included in the price

The staff were very helpfull and friendly and polite.love the location

All was good

Great location big room, balcony , fab shower and super friendly hosts.

The room was very fresh and clean with good quality furniture, fittings, bed linen and towels. The staff were very helpful and informative. They made great effort to make our stay comfortable. Breakfast was excellent.

Nothing.

The welcome was friendly and warm, so clean and tidy! peaceful and just perfect for a night away for me and the other half.

There wasn’t anything that we could find fault with.

Staff were very friendly & helpful. they also let us check out at 11 so we got an extra hours sleep which is why we went away (we have 4 kids so sleep doesn’t come often) we also forgot our playing cards & they had some that they lent us for the night which was helpful. much appreciated :) the views at night look amazing with the lights shining off the water.

most of the parking spaces close to hotel was taken up by boats. didnt see any disabled parking although there might have been some, Maybe we didnt see them.

lovely location. it’s a pity that the menu isn’t more extensive and that the bar closes so early

as above

Cosy , clean an welcoming. Lovely nite for new year watching the fireworks over the water at harwich from our balcony. Had a nice meal there too , very friendly staff.

Nothing really. Couldn't fault our stay.

good location lovely and quiet for the time of year staff were lovely and friendly

nothing

clean comfortable nice balcony with view over to Harwich. staff are so friendly and as my Husband is disabled really helpful.

Everything

Fabulous room at an outstanding location with uninterrupted views of Harwich, and the port of Felixstowe. We were lucky with the weather and went out a lot, but even on a damp day there was so much to see. Room was very spacious, clean, and the bed was really comfortable. Alex and the team were amazing. Very helpful, friendly and took the time to tell us about the area. Food and drink in the restaurant and bar offered a good selection. Will definitely aim to go back. Thank you!

For us there was nothing we did not like.

Great location, clean tidy and staff very friendly. Good communication

Would of liked to have breakfast available earlier (didnt start until 10) and bar open longer (shut at 9 or earlier if quiet)

The room was great over looking the Orwell estuary. Very clean and the location was ideal.

Breakfast wasn’t included and it was only available from 10am. The bar in the restaurant below the accommodations shut at 10pm.

Veri nice breakfast, Location was Lovely and right next to Ganges Museum which was perfect for the purpose of our 50 year Reunion, as Ex Ganges Boys and our Lovely PO John Swapp ! and catching up on old times and memories, Perfect !

Food for a longer period throughout the day and perhaps the bar open until 22.00 hrs would have been nice and also breakfast served from 9.00 am would have been better, but we do realise the hosts would have had to put in more time, which would have been difficult as they are under staffed at the moment, so quite understandable.

No fridge in the room!

Loved the location, the room and food at the restaurant was very good and reasonably priced.

10 o'clock check out is too early. Could not get breakfast before 10 and there is no other option in Shotley Gate. We asked the night before if we could buy a muffin or a piece of cake which were in trays on the counter but were told that the restaurant closes at 8pm. We were not offered anything. Must say that the coffee in the room is delicious.

Great welcome, the place way exceeded expectations

Nothing bad at all

Staff were as friendly as you can get, room was spotless and comfortable, plenty of parking.

Very comfortable accommodation and lovely views