The dinner was good and the beds were comfortable. Staff was friendly.

Nice big Junior Suite room.

Radio station playing ads and loud auto tune computer music during dinner and breakfast. In-attentive staff during dinner. Food quality disappointing compared to the room quality. Breakfast options were only just OK. A smaller hotel in Ferrara even had gluten free breakfast and quiet music. Not having access to the dolly on wheels during check-in on an extremely hot day was disappointing for an older couple like us.

Accommodations were great

Location was difficult

Easy train access and great staff

Shower was a bit small

Nice room with a good breakfast, after a cruise they allowed us to check in well before check in time with we appreciated

Bar did not open till 5pm which was a bit disappointing

room size was good. large bed with a sitting room

there were bugs in our room, maid staff left the window open and we got bitten up all night. did not see the open window until the morning. shower kept losing water pressures. too far to walk to center square and not many taxis in town. many people from our ship got stuck

the layout of our room was large and you would think it would be lovely. unfortunately once I looked around it was tired and running late, be there soon down .

we booked this as we were going on a cruise. this hotel is literally in the middle of no where, with no shops around. our hotel room smelt of cigarettes and the staff around the hotel were not professional we had to change rooms as the tv was missing. no tea/ coffee facilities .. no glass ware to drink their tradesman in the Breakfast area eating and laughing with the staff in long conversation- very loud they forgot to book transfers to the ship ( literally 24 hours ) requesting and sent us an email saying they did. they tried to charge me $10 euros to bring some ice to our room. we asked to book a taxi for us for 11 am- the taxi arrived 20 minutes early and we had to scramble everything together to go and almost forgot some of our things.. this is our trip of a life time, the 24 hours in this hotel was the worst experience I’ve ever encountered in a hotel. what’s worse, is this was a king suite.. we paid extra for worse!!!! choose a hotel closer to the port as to top it off the taxi company ripped us off!!!!

The room was very spacious, the baby crib was good size and was waiting for us beforehand. We were able to have a car at a covered parking lot.

Some furniture was outdated, the bathtub had some mold at the edges and the shower glass was dirty. We also requested a shuttle bus to the port, but they apparently didn't forward the info to the bus company so we had a bit of trouble and barely got on the correct bus.

Efficient check in. Helpful in booking our transportation to the cruise terminal. Convenient having a restaurant on site.

The room was fine but quite compact

Wasn’t impressed with the breakfast,only had toast as the scrambled egg didn’t look edible .

good hotel and wonderful breakfast. recommend if you are coming by car, the parking is generous. and the room was neat and spacious

the clean in the bathroom need to be more accurate.

Family room was very spacious, pillows were comfortable, breakfast was great.

I got the pirate decorated room and it was really dirty. Old curtains, dusty decoration.

The room itself and hotel was very nice

We paid for parking for a cruise and it came with a shuttle to and from the cruise port. This was honestly a rip off. The shuttle arrives an hour late to pick up and take us to the cruise terminal and the front desk just said it doesn’t leave till 6. GREAT I PAID AN ENTIRE DAY ON THE CRUISE TO NOT GET TO IT. Then it couldn’t pick us up at the port when we got off and they wanted us to ask the driver to take us back early. If your partnering with someone you should be able to call them. Also this place doesn’t allow a family of 4. I booked it months ago not realizing the kids didn’t make it on the reservation and we almost couldn’t stay here luckily they made an exception.

nicotine rooms

good location. availability of car parking. friendly staff. excellent room.

I’m English and I really like a cup of tea when I awake. no tea and coffee making facilities were a big disappointment.

The amenities were great

the location