Very clean, nice staff, good location, felt very safe, spacious room, good breakfast/lunch/diner/bar

The pools are a bit shallow and you can’t smoke on the rooftop terrace

Las Brisas!

We ended having two rooms over the course of the stay. The first room faced the Angel de independcia (backside of the hotel) and the AC didn't work. We notified the front desk and they brought a fan. It helped, but ultimately the room was unbearable. The second room faced the street in front of the hotel, Hamburgo. The bed was so hard I could barely walk the next day. The bed on the other side of the hotel was fine, this one was literally like a board. Making matters worse is there is a night club near the hotel that is open to around 4 a.m. and you will not sleep because you can feel, not just hear, the music. It is insane. I've stayed at Galleria Reforma a number of times and it is very reasonably priced, has a great location, two good restaurants, and is one of the few hotels with a pool. Those are the reasons we stay there, but after this experience, I am going to search around for another hotel - there are dozens in the same area.

See above.

The location was perfect and the service was great!

There is an issue with a strong odor coming from the floor drain.

great location

pizza from room service left much to be desired

location, value, staff

the exercise facility closed too early. we went out during the days and wished we could exercise in the late evening but could not

Very nice location, the staff is very helpful, and the room facilities were in line with expectations & pictures

nothing

The location was excellent, Just 10min walk from a Chapultepec park, that had a market, Musiums, and nature. Breakfast was with extra charge, it was not cheap, but the quality was superb, with a huge variety of food. Room service cleaning, was done evry day, and when I asked for hot water for tea, they delivered it quickly, free of charge. The staff were very helpful and attentive.

I would've like to have an electric kettle in the room.

location, facilities and staff

Good location. Friendly staff. Nice pool area.

Room next to the lift which made a noise everytime it arrived on the floor. Room key stopped work about 4 times in a 3 night stay. Resturant food poor. Toilet was blocked.

Location was perfect for New Year's Eve concert on Avenida Reforma. Three blocks from the Angel of Independence. Many restaurants and clubs nearby. Two blocks from Zona Rosa. Friendly staff. Helped with luggage. Easy check in, check out. Many staff members speak English. Wi-Fi worked well. Price was right for the value. Bathroom was modern, beautiful, well- functioning rainfall showerhead. Beds semi-comfortable, but the sheets were crisp and clean, and the many pillows varied in size and fill. Room space was ok. Elevators were smooth, fast, efficient. Two restaurants on site, pool, terrace, gym, though I did not use any of these facilities. Swanky lobby decor/ atmosphere. They hosted a 1920s dinner and party for New Year's Eve. We did not attend, but the decor looked elegant.

No windows, stuffy room. There was a weak central air system with a thermostat, but I only felt a slight change in room temp no matter how it was set. Toilet water pressure was extremely low. The room lighting was a bit dim. Most of the outlets in the room were not near the beds. Few of them worked, anyway. *You must use your room key to power the room. *Each floor request in the elevator requires a tap of a room key that corresponds with that floor. Don't forget your key!

beautiful facility and super nice staff in every emencounter

nothing