Location is good, staff are friendly. Breakfast was good.

On entering room immediately noted strong smell of cigarette smoke despite this being a non-smoking room. Went to speak to reception who were very apologetic and offered complimentary breakfast as an apology but had no other double room to offer. Someone had clearly been smoking in the room previously and the fire alarm had clearly been interfered with as there was still a bag over the sensor; I’m not sure how this could have been missed when the room was cleaned as it wasn’t a subtle smell. Sadly this would make me not want to book again.

Always a great stay here, won't use anywhere else when staying in Bradford. Excellent location and facilities.

N/A

Excellent location, Good parking facilities

Smelly corridors, poor standard of cleanliness

Staff were pretty friendly and welcoming, and hotel looked clean and not too busy.

From the booking I identified my arrival time would be late. The website says that room service is "always" available. On the day I received a text welcoming me to the hotel. I responded to confirm whether room service would still be available after 10pm - no response. At 8pm, I tried phoning the hotel to confirm my late arrival and room service, I got placed in a queue and after 5 minutes of hearing my call was really important to them - I gave up. On arrival, receptionist very apologetic but said - No food available. On top of that, double bed made up of 2 singles, with a horrible lump in the middle, resulting in bad night, restless sleep.

The bed are Verey uncunfatable springs wher coming out had Verey uncunfatable night also after paying you have to pay parking charges on top

Room was a nice size, with a very good television which was able to connect to Prime Video, Netflix, Disney+ as well as freeview. It was cleaned well every day, the breakfast I had was superb, and most of the staff were friendly and helpful.

When my wife and I walked to the reception, we asked the person on reception where the restaurant was and she shrugged in the general direction of the area behind her (this looks like an open bar area). We then asked if we order at the bar, as there are no wait-staff, and she nodded while looking at us as if we had two heads! We left for another place rather than eat there that time. The parking is also not included, which is a shame considering the location and the price of the room

Hotel and lounge areas were smart and clean. Staff were efficient and helpful. The serving of meals for 400 guests was impressive! Beds were comfortable and rooms had everything you needed.

Good location for a new client I was working with

Absolutely zero water pressure, shower did not work at all. Used the bath all week Was given a room where someone had already helped themselves to half a bottle of water and a coffee which had not been replenished.