Beautiful room, service was impeccable, friendly and professional. No request was a problem. Housekeeping was extraordinary and the wait and porter staff were absolutely brilliant. Location was absolutely fabulous, overlooking the Ponte Vecchio and nearby to all the major attractions in Florence. I couldn't rate this hotel highly enough.

Nothing to dislike

It was by far the best hotel stay in the whole of Italy. The service, quality, location, and everything else were just exceptional. All staff, from the porters, check-in staff, room service, and cleaning attendants, are friendly and helpful. You can see that the owners of this hotel group care about their team and treats them well. The rooms are luxurious and in perfect condition. Everything works and whatever you need is just a phone call away. The location is in the heart of Florence. I would come back to Italy, just to stay at Portrait again.

Everything was perfect.

very nice room , very clean and excellent service

This property is truly excellent and truly 5 stars. The room was not just elegant but also very spacious and well built with useful closets, two big bathrooms and plenty of plugs as necessary for modern travellers. The welcome details were exceptional - the staff left small gifts for our 3 kids which were truly appreciated and well received. The room had a kitchenette with microwave which is very useful when travelling with babies and toddlers. The staff was kind and helpful.

We thought that the bar and restaurant had closing hours which could be revised and rethinked. The (excellent) breakfast buffet closes at 10.30 which is too early when on holiday, and at night the bar closes at 11.30pm which is also too early when looking for an after dinner drink.

Fabulous location, wonderful room with a river view, excellent staff.

Odd not to have a hotel bar.

This hotel is a real 5 stars! Firstly, the hotel is located right on the embankment of the Arno River in the very center of the city: close to the famous bridges and the street with Prada, Celine and other boutiques. This hotel is much better in comfort, breakfast and location than Four Seasons Firenze. Four Seasons has the advantage of having its own park, a large spa and a large lobby. Rooms and breakfast in Portrait Firenze hotel are much better. You will have to pay a thousand Euros for standard room at Four Seasons Firenze, and a good room of 40 square meters in Lungarno Collection will cost less - 650 Euros. I will stay in this hotel again with great pleasure.

I would return this hotel to its former name - the Grand Hotel Arno.

Has a great location, clean and cozy.

Great service, fantastic staff and good food.

The hotel is very elegant. The location is one of the best in Florence, within walking distance of the best shopping area and the most popular plazas. They Upgraded my room to a suite, it was very elegant and very royal. The breakfast was delicious and everyone has to try the nutella pie in the breakfast buffet. A special thanks to Adele she was amazing, Francisco, and Matteo. They were very helpful and polite.

Nothing, it is a bit expensive but very worth it.

nothing

over rated, poor hotel

Every single thing

Nothing

Great location

Nothing

Comfortable and tasteful with a cosy atmosphere. Rooms and view are amazing. Staff was wonderful, making it an unforgettable experience. Overall wonderful.

The location is excellent, very convenient and the staff is so friendly and helpful. Highly recommended.

luxurious but cozy

reception small

The view of the Ponte Vecchio and the Lungarno River are amazing. The staff are extremely helpful and kind. They helped us arrange an entire week's itinerary of guided tours and excursions in the surrounding area upon arrival. They also planned and made reservations for us for dinner every evening.

These were only minor inconveniences which did not detract from our enjoyment of our stay as a whole, but one of the restaurants they booked for us was not as positive an experience as all the others, and the hotel bathroom was quite dark and warm (not air conditioned.)

We enjoyed the involvement of all staff in every part of our stay. From making reservations in selected and suggested restaurants, to informing about inconveniences (e.g. a taxi strike) to suggestions for visits to interesting places in Florence (including the Salvatore Ferragamo Museum). Breakfasts exactly as expected in Italy! Great coffee, smiling staff, helpful and professional. We would like to thank Mrs. Ewa for her competence, experience and high personal culture. Thank you to the entire team.