Comfortable

Check in was slow

Reasonable location. Fairly new but all the black decor in hallways did my head in.

Long wait at small reception to get service or checkin

Check in process was too slow

The staff were nice

The price! Really disappointed, sorry. Having never stayed at a Sheraton, I thought it was a premier brand. I booked here as I wanted to have a series of breakfast meetings with clients. The 'Eatery' was certainly not the place to sit with a client! At $299 / night I would have expected far better. This is on a par with the IBIS I stayed at last week in Perth at only $200 / night. Don't get me going about the dynamic daily pricing. Morals and ethics out the window on that one. The shower! It trickles water. It either has water restriction washers or just low pressure (27th Floor) . Seriously you need to get up 5 mins early to allow for a long shower. I had to call housekeeping one day as my room wasn't cleaned. Another day the cups weren't cleaned and bin not emptied. It all comes down to price. If you're going to leverage the brand and over charge, at least get the service right. Facilities? Nada. They are all next door. It has a breakfast room and that's it. No restaurant, no bar. The lobby is tiny and always crowded. Calling yourself a four star Hotel is a joke. I certainly won't be staying at a Sheraton again. And Yes I did complain at the time. Just got a lame reply (see messages) I don't normally complain, look at my other reviews, mostly 8,9,10

Central location Quick check in Staff let me check in early

Stains on bed sheets Constant noise throughout night from nearby construction

Block out blinds, comfy beds. The staff were great very friendly. The breakfast we have was great.

The room was quite dusty, need an air filter. Also I didn’t like the system they use for the do not disturb/clean room system, you have to open the door to see which on you’re pressing. Just put some labels on the switches.

Was ok

Was ok

Location was perfect, rooms were inviting and lifts were frequent.

Friendly staff and location was great

Didn’t realise the pool is actually in hotel next door and shower pressure was very low and not very hot

Loved everything - your team especially were excellent! Location was spot on for everything we wanted to visit.

Clean, comfortable bed, great for short business stay

Carpeted floors make wheeling luggage difficult

Price of valet parking

Valet Parking, easy check in, 12pm check out, beautiful rooms with great black out curtains

3pm check in, couldn’t check in any earlier so had no time to enjoy the hotel before having to leave for an event immediately after check in

the location was excellent and the staff were excellent.

no comment