Great, friendly staff, nice room. I wish all the best to the hotel during the uneasy times in the city of Kharkiv.

The Owners are extremely helpful. English is spoken, which for me was a welcome relief! The rooms are on the 3rd floor. Very comfortable and well appointed, exceptionally clean. Security is great with parking to the rear.

All good.

The place is not far away from the railway station. The room is big, warm and comfortable.

It's not the hotel building. The rooms are on the 4th floor in the living building without elevator. The internet doesn't work-the connection was very slow. The breakfast was typical for Ukraine, but rather poor for the European standards (eggs or omlet served in the room,no coffee). It's not the city center and the streets are empty in the evening. There is no shops, cofe places next by.

The property is neat and well kept. There is no place anywhere for you to sit and have a cigarette really if you smoke. The room is kept very clean by the staff. If you communicate with them using whatsapp or something they are very prompt in responding to you for then they can use the translator to understand you. The staff are friendly as limited as it must be with the language barrier. Overall it is a very nice facility and the staff is very pleasant! ]

well, the breakfast has a bit to be desired but it will fill you. The girls that work there are pretty much as good as they can be based on the inability to speak any real english at all. They are thorough and courteous. They do a very good job of cleaning your room and having it prepared for you. Coffee could be included as well. they have tea in the room to make yourself which is great if you drink tea. Another big thing is yes, there is a TV with several channels all are in Ukrainian or Russian, of course, so unless you understand these two languages the TV serves absolutely no purpose to any quest. TV is just another fixture in the room. They should provide Netflix and Youtube access on the TV. Then you can find something to watch in any language you prefer! Having three flights of stairs with no elevator is a real pain. If you smoke you must go down three flights and stand outside then back up three flights to the room.

location

no real reception, no english speaking personnel, no city maps

The room is great. Booking.Com refunded me the price difference.

They gave me a tax price, higher from what they wrote on booking... I'm a foreigner, how do I know if that's the real price or if they increase it just because I can't speak the language...

The room was very clean and spacious. The room service staff was friendly and accommodating. There is a pretty good restaurant attached to the hotel.

Just a few minor things. First of all, you'll have to carry a key fob with you otherwise you won't be able to get in. And you are only issued one key fob so if there is two of you you will have to stick together. The other thing was the location - we wanted to be within a walking distance of the railway station; otherwise you might want to consider a different hotel in the more touristy and upscale part of the city.