Location is great, close to the old town city center.

Our double bed on room 11 was worn out and soft without support.

An exceptional place worth to visit regularily. The location of the hotel is in a quiet corner of downtown centre fitting smooth distances by foot and by car. The staff were friendly, nice, kind, postive, smiling, servile and helpful and provided conditions for a perfect BB stay. The Hotel and the Room were crystal clean, cosy and comfort enough to rest and relax at each corner, as well equiped with all nesserarily facilities. The food and drinks served in the resturant were of domestic and international cousine with delicious and tasty meals switched randomly on a daily basis. The stay was extraordinary occasion to change climate & enjoy fascinating preserved indoor and outdoor ambients in place as well as surrounding places of the town of Bansko. We Thank you so much.

None negative remarks, everthing was fascinating.

A excellent hotel the breakfast was great Dafna welcomed us warmly.... !!

Nothing

Amazing staff, exceptionally clean and good breakfast! Thank you!

Excellent family hotel, I would stay again.

Very friendly service. Near the center and 5 minutes to ski lift. Very good breakfast with comfortable buffet salt and sweetly.

Never

Breakfast

Breakfast starts at 8 o’clock.

The bathroom doesn't have any kind of box or curtains so all the floor get wet. They don't have somebody at the reception desk all the time, we didn't have anyone to give the keys fefore leaving the hotel. Three floors with no lift.

Friendly staff. Nice breakfast with great variety. Value for money

The location. No lift. We had to carry big luggage from the stairs

Good value for money. Friendly personnel.

- Everything was immaculately clean including the bedding (all white), room itself, bathroom, and common spaces. - The room and bathroom both had warm, radiant heating which was pleasant most of the time - Good wifi connection - Some reviews complain about the old TVs (which I don't care about), but large flatscreens were delivered during my stay for all you who care - The breakfast from 8-10a was very good in the form of a buffet during the days when there were more people, or made-to-order during the times when it was just me. Available were omelettes, french toast, breakfast sandwiches, eggs, fresh fruit and veggies, yogurt and toppings, traditional Bulgarian sweets, coffee, tea, milk, juices, etc. - At least while I was there which was before peak-season, I was allowed to use the lounge/dining area after breakfast to work on my computer. There's also a fireplace which makes it a cozy environment. - Plenty of restaurants and food options within 10 minutes walk. Highly recommend Le Petit Nicolas (3 minutes walk)! - All the ladies who work here are really nice and helpful :)

- Walls are a bit thin, so you can hear others easily. I stayed while it wasn't as busy, so it wasn't a problem for me though. - It can get cold in the room rom time-to-time. This is mostly during the day because the heat is timed on/off. It's not an issue at night.