The views 3 bathrooms New and clean

We booked through booking.com which allowed us to book for 1 night which the staff said was incorrect (usually 2 night minimum). The manner in which this was relayed over the phone to us was not very pleasant. Of course not everyone can afford 2 nights. They did honour our booking.com booking but got it changed on booking.com the very same day. We weren’t told about the access to the private beach on arrival. Some of the stated complimentary items were not actually there (kohu road ice cream and sorbet). This was not a major for us, but given the high standards and price was a little disappointing. We asked for gluten free option for our dad and there were a few options but given the main breakfast was mainly bacon and eggs, it would have been nice if there was gluten free bread. At time of check out, we weren’t asked how our stay was so we weren’t given an opportunity to directly feedback. We somehow did not feel like our stay was valued, perhaps because we only stayed one night due to the glitch? We’ve stayed in other luxury places, where the hospitality was impeccable.

An amazing location that offers peace and solitude. Would absolutely recommend if you are looking for a treat or celebration. The staff were authentic, friendly and nothing was a problem, so service was impeccable. The lodge generously upgraded us so we could make use of the lap pool and spa next door which made such a difference to our stay. Can't wait to return! Loved the private chef experience too!

Not much, maybe some help with the bags on arrival and departure? No concierge service as such for bags/luggage.

Breakfast provisions were excellent and location superb

Could not get spa going properlybest place I have stayed at

I loved the very generous gourmet items in fridge for breakfast, the size of the villa and its superb master mezzanine bedroom with glass shower. We had a beautiful vista looking across towards Waitangi but unfortunately we could not gain real advantage of this because it rained. It was very generous we got to use the neighbouring pool because the villa was empty.

there was nothing we didnt like- some design touches to amend but it really was very special.

The breakfast food and lots of other goodies provided every day was fantastic!! Looked forward to opening the fridge every morning!

That we had to go home

Bad attitude of manager Ridiculous price of villa with major difficulties in running AC, lights, doors, etc Lack of comfortable couch chairs Absurd extra charges for items like cheese in minibar in context if cost Horrendous dinner recommendation