Restaurant closed

Not being able to pay by cash

Suitable location. Near to ice rink. Good parking facilities.

Relatively clean. Very basic.

The room was nice and good size

I arrived late but told them I'd be late. Upon arriving in my room the carpet was soaking wet. I got moved to another room however the bath had rusted, the part that kept the shower head in place was broken so ended up cutting myself, the tv remote was broken. Also throughout the time I've stayed at this hotel it always stinks of cannabis. Also on check out I stood at reception to talk to someone yet nobody came. The minute I put my room card in the tub for checking out the woman who I didn't recognise who was standing just behind me on the breakfast part then decided to say thank you despite watching me at reception. It was almost like she didn't want to talk to me.

The hotel was good and value for money. The staff were very friendly and helpful. The room was clean and adequate for me being single. All the food was good and fresh. The rooms and bed are not made or refreshed each day as a matter of course, it seems you have to hang a sign outside to do this. First hotel I have stayed in that do not make your rooms up daily without being prompted too !!!

The hotel is situated on a business Park and entering the area on the Great Western Road the hotel should be more effectively signposted with larger signs. It is easily missed. With the evening meal I sat in the Restaurant for 10/15 minutes waiting for the Menu and Waitress until I was told to go to the bar to order. There was no sign on entry to the area to inform you of this. Be aware of this when you visit.

Breakfast was okay

The plates were not up to the standard. They were not cleaned well

Location was good for purpose of visit. Allowed a later check in as early check in was not available. Free car parking.

Photos were very misleading. Poor light in the rooms. The bathroom was almost prison like - very very basic. Breakfast was expensive and low quality. Only 1 spare pillow for a double room. While it was clean the room felt very worn out. Kettle/hot drink facilities again were old and the coffee sachets were rock solid, the once white kettle now yellow. Out of 4 rooms only 1 key card worked on check in, while this was fixed fairly quickly, 1 of the rooms had an awful smell. While it seemed like a good price at the time of booking, if the photos had shown what it was actually like I wouldn’t have stayed here. Felt mislead by the early check in, called up the day before to check if we could check in early and was told “if the rooms were available we could” showed up for early check in and was told no rooms were available as it was a full house night before - but as we called the day before, it perhaps would’ve been worth telling us that it was a full house and unlikely we could do this. It wasn’t the end of the world but just felt a bit annoying as it could’ve been avoided. Also tried calling the hotel multiple times in the week leading up to stay with no answer.

The receptionist. I think her name was Lorna. Very understanding and respectful.

The bathroom was dirty. After waking up had lumps from being bitten by something overnight.

Nothing really, the location was great for what I needed however everything else was a disappointment

The room was dreadful. The water was cold from the shower, the lights in the bathroom didn’t work and the hairdryer was broken. The room stank of cigarette smoke even though it was a no smoking room. Only one member of staff made me feel welcome the rest were more interested in vaping outside.