Easy parking and ideal location for the seafront

Absolutely nothing to like about this place

Everything. It looked clean and comfortable on the outside but on getting to our room we saw it was a sham. The shower area was covered in black mould. we had to insist on being moved to another room as my friend has limited lung capacity and we thought she’d end up in A&E staying in that room. The second room was not much better. The beds/pillows are cheap and very uncomfortable. The ceiling looked like it could fall down at any moment. I have honestly never stayed anywhere as bad as this before. I don’t know how it’s even called a ‘hotel’ it’s not. They were trying to sell these rooms on the hottest night of the year for £320. Where are the hotel inspectors? This place should be shut down.

Very poor customer service. Rude management. We were denied our deposit due to a friend popping upstairs to help us carry our belongings out in the morning!!! We were then threatened with the police for no apparent reason. Staff didn't even check how we had left the room but just said we were not getting our deposit back. They just did not like the look of us is how we felt. We felt oppressed and slightly discriminated against to be honest.

Rude staff Changing rules all the time we were there. Denying us our deposit. When I explained we had had our belongings stolen, and had experienced a bad few days, the reception lady said " well your days about to get alot worse as you're not getting your deposit back". We initially booked a second night but we're then told we weren't welcome and needed every resident to present ID and a deposit of £25 per head.

only beach is close

Bed was uncomfortable,, staff not good, never come back

Location to BIC and beach perfect. The check-in man was lovely. The towels were of an excellent quality.

Everything....on entering our tiny room. The curtains were 2 different sizes. The room was filthy. Urine in the toilet. Rubber bed protector but dirty bottom sheet and stained duvets and awful pillows. Could not get out of there quick enough to go home to wash the place off me .

the owners were lovely! would 100% recommend clean & comfortable & a great price!

Nothing

Room smelt , very dated, bed was lumpy, sheets had stains on, no working TV, bathroom door didn't close

the friendly staff.

The mattress was horrendous and the bedding was dirty with brown marks on it.

Was perfect for what we needed being a family of 8 and so close to everything really great

The hill we walked up and down to the hotel lol but hey not the hotels fault lol 😂

Room was damp and cold. the walls were wet

Nothing. There is not one good thing I have to say about the property. The bedrooms are dark and dingy and were quite dirty. The service is appalling and the staff are rude and very abrupt.

Everything. As mentioned above; the rooms were dark and dingy and were quite dirty. The amenities are awful. The service is appalling and the staff are extremely rude, possibly some of the rudest people I have met in my life. The manager thinks he’s entitled, he does not care about his customers and he proved that when he put the phone down on me in the middle of me speaking after having shouted over me. When I called back, he told me I had 1 minute to talk and then he would hang up. I told him that my friend had been rushed to A&E and he refused to adjust the fee, even though booking.com said this should be ok and even sent a waiver. The manager rejected the waiver. He didn’t show any sensitivity or understanding and instead said “I’m sorry, we can’t adjust the fee or give you a refund.” Absolutely disgraceful. The manager should not be running the hotel, he needs to be fired and the hotel needs to be shut down, it’s disgusting. Don’t book into this hotel unless you want a bad experience. I wouldn’t even rate it 1 star if that was an option. However, if you do choose to stay here, good luck… you’ll need it.

Close proximity to Bournemouth centre

No hot water in sink or shower. Freezing cold room on arrival before the radiator was adjusted and the heating slowly kicked in. Guests moving about, slamming doors at 2am

The staff were fantastic and we stay here regularly because of the fab location and the family feel we get from the staff!

Only two plug sockets worked in the room unfortunately and when you have a room of five people it's abit awkward

The man at the reception was very friendly and made it an easy check in. The room was clean and lots of tea and coffee available. It was very clean. Beds where comfy and even though there is a small bar it was really quiet so good night sleep.

The room we stayed in could of been a bit warmer the radiators wasn't heating up as much and the big window was letting lots of cold in even when it was closed.

great location, parking on site, clean room and bathroom.

uncomfortable mattresses, leaking toilet.

Did not have breakfast at the property