Pros: great location in the heart of old Krakow, everything within walking distance. Amazing old building, allows you to really touch history. Overall a good hotel, great restaurant which is definitely worth a visit. Quite varied breakfast, good quality. Very professional staff. Tours and trips can be organized directly from the hotel, which is convenient.

My room was ok but not great, quite small and the windows overlooked the wall. The bed was quite hard and after the first couple of nights my back hurt. A big minus is the cleaning of the room, to be honest there was dirt in many places and it was obvious that some parts of the room had not been touched for a long time. The housekeeping staff never vacuumed the carpet in my room during my entire stay. Very weak AC, the room was often stuffy, but you have to make allowance for the fact that the building is old. Another important point specifically for me, I don’t know about others, I think it is unacceptable for a 5-star hotel to have flies swarming on the plates with food at breakfast. This really puts off your appetite and does not look worthy of a hotel with such an excellent reputation.

Дизайнерский высококлассный отель в лучшем месте в самом центре возле знаменитого музея, очень большой и красивый номер,кофемашина и чайник, завтрак вкуснейший , и буфет , и по меню одновременно, заботливый персонал. Очень довольны, что остановились именно в этом отеле.

The most beautiful entrance hall and rooms. Fantastic stay and great staff!! Immediate help given in any topic. Super clean and attractive facilities. 24-h reception. Comfy beds and pillows. Got upgraded upon arrival without asking. Impressive antique design, the whole room was golden.

Nothing

Everything!

Proximity to Old town , in the centre perimeter is quiet Staff friendly and attentive

Location is absolutely perfect for a tourist trip to Krakow. Everything in the Old Town is walkable, the area is quiet. The delux room was very spacious and either a little dated, or in keeping with the style of the hotel, depending on your point of view. And staff were always fantastically helpful.

Being a 5* hotel it tends to offer luxury tourist trips to the main out-of-town places of interest: Aushwitz and the Salt Mines, only at somewhat higher prices that are available elsewhere. Would have been better to have a choice of ways to visit these

Location, decoration

Ładny hotel... piękne widoki z okna... duży pokój..

Dość monotonne śniadania.. od kilku lat takie same😁