Gesamtpaket war sehr gut

Das Zimmer war zu kalt, am 1. Tag ging die Heizung nicht, ein Servicetechniker musste kommen.

Beautiful building and rooms and Very tasty and fresh breakfast

Good location, nice room, good equipment

Service level in lobby should be at a higher level. We needed to ask 3 times for our room to be cleaned, this is not what we expect from Kempinsky. A bit more focus on guests would be welcome

Great rooms ,very spacious and very quiet

The room

The ac wasn’t the best

Staff, food

Towels

Good Room

Not have

Amazing hotels and good

everything is perfect: room, breackfast, location, facilities . Amazing hotel !

I did not like the stuff. They are not professional . Front desk indian team and chinese has a good attitude but they are so slow and unprofessional. You wait to much to checkin and checkout and a lot of problems may occur. The indian girl from the bar is more concerned to not bring drinks or water in the smoking lounge instead of paying attention to bring you exactly the drinks you ordered. Her attitude is more like a guardian instead of a waitress The hotel manager I thing shoud change the team or change himself. It's a pitty that a such an amazing hotel to be left is wrong hands. Too bad.

Used towels not removed and replaced Bins in room not emptied Coffee not restocked Mini bar not restocked

Amazing location, helpful staff, great style, amazing breakfast, great food, service and atmosphere.

Spacious, clean, comfortable bed and pillows, clean linens and first class towels. The breakfasts were wonderful. The room had a drip coffee machine, but the coffee, unfortunately, was not good. I would like to mention the work of concierge Miroslav. I have never met a more attentive and professional concierge. I was impressed with Miroslav's professionalism and friendliness. He was always willing to help us with any questions and queries we had. Miroslav was very attentive to our needs and always tried to find the best solution for us and take care about successful executions. We were able to book concert tickets, restaurant reservations and more. We were impressed with the quick response and efficiency of concierge Miroslav. He was always ready to respond to our inquiries and solve problems as quickly as possible. Miroslav was as polite as possible and tried to make our stay at the hotel unforgettable! Overall, I would like to say that the staff at the hotel was friendly and helpful from the doorman at the entrance to the service in the restaurant. They did everything they could for our comfort. I would also recommend a visit to the Michelin restaurant Edvard. This was our 3rd Michelin restaurant and it exceeded our expectations. The staff was so attentive to clarify not only our preferences but also possible allergies. The food was great and perfect in its taste. I would gladly recommend restaurant Edvard.

1. At check-in only one reception desk was working and there was a queue. After a long drive it was unpleasant to wait more than 20 minutes. 2. At the first cleaning they left the coffee cup not washed, did not add cosmetic items (cotton pads, ear buds, sanitary bag), shampoo and shower gel. After a comment at the reception there were no more questions about cleaning, everything was enough. 3. There were only 2 bottles of water for 3 people. The situation was also resolved after contacting the reception. 4. The most unpleasant moment was to see in the lobby the mobsters as if from the 90's (so-called "bratki") in tracksuits and strange behavior. Watching them for a few days in a row, it was clear that they were "security" for some of the russian guests of the hotel. The three guys were constantly looking at the guests in the lobby and sometimes made movements imitating a punch. After that the desire to spend a couple of hours in the lobby with a glass of Prosecco was gone, because there was no sense of comfort. It was unexpected to see such characters in a hotel of this level.

location is prime. service is of quality and good attitude. staff are super friendly and helpful all the time.

cleanness of the facility is bellow expectation. more effort is required specially on room cleaning on daily basis.

location was very good. concierge staff excellent. EDVARD food was excellent.

was supposed to have electric car charging, it did not work and we had to go to charge in a street charger nearby. the room was not great. needed a serious renovation. table was broken, curtain was hanging down, bed was like a brick and the pillows we awful , view was terrible. very over priced. as for the Michelin Star restaurant EDVARD. We arrived and there was no one to greet us. we waited 5 minutes for someone to turn up and escort us to our table. they served Luke warm water and when we asked for ice, it was served in a tarnished silver ice bucket that really needed a clean. I asked what type of deer the venison was and was told it was “a happy deer”. the staff clearly never knew the different types of deer. eg red deer, roe deer, Sikka etc. a Michelin star restaurant should know what they serve.

ambient

there is no reason for negative remark

good location

The pool was not open as being repaired. This was not communicated to us before our stay. Very disappointing, bordering on deceitful, as this was one of the reasons we chose the hotel. Also very understaffed, both for cleaning staff (we had to ask 4 times for clean towels to be brought to the room), and in the bar/restaurant area. Multiple times in only 3 days in the hotel we had to chase up orders for coffee, drinks etc. I felt sorry for the staff as the hotel had clearly tried to cut costs by understaffing, and all staff were overstretched. A very bad experience as a customer to a supposedly high end hotel. If returning to Vienna, we would never return to this hotel.

very nice and comfortable rooms

in the lobby very strong smell of cigarettes, especially in the evening. sometimes, smoking guesses don’t close the door of smoking room but even when it’s closed the smell is very bad. and you really need to improve the services during breakfast. you have only one waitress that is helpful, very client oriented and fast. the rest of staff is simply not trained at all. you can wait 10-15 minutes to get you tea or coffee. if you are having breakfast at busy time then you literally need to run for a waiter an ask him to bring you a cup of coffee. you can check the rest where eggs (omelette) are prepared - the guy is never at his place and you need either wait him for 10 minute or go by yourself into the kitchen. so, the services at the breakfasts are really bad..