The space. I loved how the lounge area was so spacious as there were not too many people. I visited other places whilst I was there and they were sooo crowded. The ski slopes were also not so busy so anyone can take their own sweet time, be laid back and really enjoy the holiday. The staff were so warm and friendly. They helped me get transport and constantly asked me if I needed anything. The capsule was spacious for me as a petite Asian woman and the rooms were so quiet and made me feel sleepy the instant I went in. The breakfast was sensible for the price. Next time I’m visiting Niseko, I’m not staying anywhere else unless they are fully booked!

None.

Being next to the ski lift was amazing, I really liked how easy it was to go between the capsule hotel and the mountain. I woke up to a beautiful snowy morning on the mountain. Compared to my negative experience the night before, the morning was much better and they made sure to help me get a taxi scheduled to take me back and took care of my stuff. The facilities were honestly really nice (even if the shower area was a bit chilly). I loved playing with the light in the capsule and would like to stay there again if they bring back the shuttle service.

Maybe I just fell through the cracks, but it was awful trying to communicate with them especially on the first night. They no longer offer a shuttle service so you have to take a 3000-3300 yen taxi from the station (wasn't told it would be this much). When I arrived at the station there were no taxis at the taxi stand. I had asked the lodge to book me one earlier via booking.com messaging but they had no response, not even a phone number to give me. When I arrived I called them and was on the phone for 8 minutes of mostly silence before asking to just give me a taxi number. I tried the one they gave and no one picked up. I did some of my own research and found Hachiriki Taxi to take me 40 minutes later. If you're a solo traveler, you need to decide if it's worth it to spend 6250 yen round trip in taxis when you could just book a hotel with a free shuttle so you don't have to sit at a cold station for an hour and a half waiting not knowing how to get there. I included the taxi numbers they had on their wall at the lodge in my photos. Food is also closed on the premises during covid times, so make sure to bring some stuff so you're not laying in your capsule angry and hungry.

The location is great; it’s just steps from the Moiwa ski lifts.

Since the restaurant is closed, the breakfast is served at the Moiwa Ski restaurant now. It’s very basic: one boiled egg and one piece of toast. I was disappointed.