Beautiful location quiet and relaxing, great staff

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The location amongst rice paddy fields was serene, quiet, with beautiful views. Far enough out of town without being too far. Lovely Gardens, attentive friendly staff. Great breakfasts, option for takeaway boxes when we had a tour booked and had to leave early. Free shuttle bus service to and from Ubud centre was great.

Lack of cocktail / alcoholic drink options. One room, the shower did not heat up (infinity Villa) it didn’t affect our stay as we showered in the kids bathroom. Even after staff fixed it, it didn’t work again.

The location is fantastic. The road is a bit bumpy leading to the property but it’s extremely close to the city center and they provide a free daily shuttle to the center if you’d like to book it. It’s also relatively spacious with very lush tropical gardens, and a fantastic view.

There’s plenty not to like unfortunately, the two bedrooms downstairs in the three bedroom villa were stinking of mold. The smell in the smallest room was especially awful because the room had no windows! It was shocking to us as a group of friends who split the cost of this stay equally, to have one couple stay in this room (photos here are of the largest room downstairs). We complained immediately upon arrival and they offered us one double room at the very bottom of the hill instead of the small room, which was inconvenient considering we are flying together and want to be staying together. While we appreciate they tried to help, and to clean the room again and provide an air purifier, the state of the room in terms of health and safety was not suitable for any guests of any age. The mold was visible on the wood floor boards, and with no windows, the smell is offensive. Please be aware of this if you’re taking the three bedroom villa. The breakfast at the restaurant was mediocre. The staff were friendly and helpful and these issues mentioned above are probably not their fault at all, however someone needs to try to fix the mold issue immediately. There was no hot water in the showers and the wifi was very unstable.

It is not too far from Ubud. Villa is nice although not overly private being right next to reception and stairs.

There is construction going on across from resort and constant noise from grinders and building. This should be stated when you book so you are aware. Definitely detracts from the zen experience. The staff are all very young and seem to be doing all jobs, reception, cleaning, waiting. None of them speak great English, some none at all. The property has a restaurant and offers meals however it appears they don’t actually have a chef and the staff don’t appear to be trained to work in a restaurant. The food was not good, definitely not the standard expected of a 5 star hotel. The worst dining experience we had in Bali. Tables were not cleaned and cutlery dirty. Staff tried really hard to help but just don’t have training or experience to deliver 5 star experience. Can not blame them. We tried to book free shuttle one night and were told driver was unavailable so had to pay $20 to go into Ubud for dinner. Pool nice but water too cold to swim in.

Spacious. Beds were super comfy. Views were gorgeous. Breakfast was individually catered for. Very relaxing stay.

Our room was above the reception. We weren’t aware that was the situation before we booked. While the room was gorgeous, clean and tidy, it doesn’t feel as luxurious to be sat above reception. As we travelled with children, it also increased security concerns/worries. Had we known, we would have booked a different villa. Limited hot water.

The villa is stunning and loved it and the private pool. The location is great as it is quiet and serene.

The food at the restaurant is average, this includes breakfast and dinners. It lacks finesse and if you take the rooms then there is a mismatch. I would suggest they invest in a proper chef to uplift the level of meals. The villa and rooms were stunning but it is short on necessities like adequate cutlery, plates, crockery, pots, etc. Toaster, kettle = dated. It needs some investment here by the owners as this falls short of expected standards. The other downside is that it sits a bit outside Ubud village, just a couple of Kms. However, with the insane traffic there it can take a few hours to do dinner and return transfer to the hotel. So this a problem. We then resorted to ordering-in, as the restaurant food at the hotel was not up to scratch.

it was very clean and bedrooms were beautiful, the car picked us up from the city center of Ubud

The communication with the stuff was a bit problematic. We did reserved the biggest Villa however it was not what we expected for this price. We were just next to the reception and everyone could hear us and who was passing from reception to the Villa could see us and our pool.