Der Pool, spa und die Zimmer Frühstücks buffet

Das Essen im Restaurant war sehr ausbaufähig. Für ein fünf Sterne Hotel war die erbrachte Leistung auf den Tellern nicht genügend.

Great

n/a

The staff were always very helpful and friendly, made you feel welcomed. The hotel is very well maintained and always fresh

Self parking is very tight to enter , but the hotel provides free valet so this moot the issue

good location. lots of suitable F&B spaces for meetings and meals. clean rooms. good wifi signal.

not enough power sockets for charging devices. TV not working.

Gran Mahakam has always been my place of stay whenever I am in town, and it feels great to be back here post COVID-19. I last stayed over in 2019. This time my wife and I stayed for 4 nights, and I must applaud the management to keep the hotel in a mint, exquisite condition, particularly post pandemic era. The ambience felt exactly the same the last time I visited, the staff always helpful and obliging. Breakfast is always something I look forward to every morning. The bed was very comfy and among the best ones I have been in. A truly memorable stay.

There was a clearly visible spot of dirt on the carpet in the room right in front of the TV cabinet which could have easily being cleaned by the houskeeping. The TV is dated and needs to be replaced. The laundry I sent for cleaning was supposed to be returned at night on the same day but I never got them, instead I had to call and asked for it (which I think was not necessary) the next morning.

Definitely value for money - affordable price. The location was excellent, nearby shopping malls and restaurant. Clean, elegant and comfortable room.

None

Excellent

everything was fine

Excellent hotel, beautifully decorated and the staff where very friendly and exceptionally helpful. The was great as was the massage. We highly recommend this hotel and would stay here again, Fiona and Trevor

The only thing we could fault is lack of vegan or vegetarian food options in the restaurant. We therefore only ate breakfast at the hotel. The only options were fruit and salad at breakfast! However they were kind enough to make us a vegetable soup for breakfast.