Hot spring was fine.

Because it's a ryokan, I expected an extra level of service, with personal attention, tea service, etc. Instead all we got was a very small room with no private bathroom. Not the ryokan experience - not even as good as a hotel.

Forgot items at the hotel after checking out and they called and even emailed the photos of each item forgotten! They offered to ship them to us!

PROS- The friendly and helpful staff where accommodating when greeting my friends and I with the limited Japanese we can speak/ understand, although I have heard from others that translation apps are good here, the staff went out of their way to explain the onsen and bathing facilities to us which was nice as we where 外人 (foreigners) who where trying to understand the somewhat awkward yet very enjoyable process of bathing with strangers! The property is close to bus stops which use IC cards for easy day trips and over all the room service and Japanese experience is something all foreigners should try! スタッフへ、滞在がありがとうございました！

CONS- While understandable for the sake of the onsen, the property is far from the station (20-30m via bus) and has a lack of things to do In the local area, however i still highly recommend this property if you are seeking the Japanese experience!

The staff was very friendly and patient with the fact we don’t speak Japanese, so they went out of their way to help us with translation apps. Very clean and nice baths, too!